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Enterprise Solutions Expert

1 month ago

San Francisco, California, United States Woflow Full time
About Woflow

We are revolutionizing data infrastructure for brick and mortar commerce, empowering technology platforms to automate the management and scaling of their restaurant and physical store merchants.

Our embedded software products provide seamless integration and scalability, allowing us to serve some of the world's largest companies, including Uber, Walmart, Square, DoorDash, and many others.

As a post-Series A company founded in 2018, we are headquartered in San Francisco and have a fast-growing, geographically diverse team passionate about digitizing local commerce globally.

A career at Woflow will put you at the forefront of the evolution of physical stores and their convergence with eCommerce – a unified data infrastructure to power the evolution of commerce.

About the Role

The Solutions Architect at Woflow is a hybrid GTM / product / engineering role that puts you at the front of our customer's experiences with Woflow and our technology.

You will be responsible for ensuring their experience with our products is impeccable from first demo to post-integration, creating a successful long-term partnership.

This role requires close collaboration with our sales team and leadership to guide prospective customers through the pre-sales process, delivering tailored demos and pilots aimed at achieving customer buy-in.

Solutions Architects leverage their extensive knowledge of Woflow products and general technical expertise to proactively solve customer pain points, building strong relationships and excellent project management skills.

Key Responsibilities
  • Be Woflow's founding Solutions Architect
  • Join our Product org as the shared owner of the integration-related products and services (API, SDK, webhooks, data payloads, custom integrations)
  • Partner with Woflow's GTM team on designing and executing on the 'ideal' customer journey
  • Own a major part of the customer acquisition process, delivering tailored demos and developing playbooks and other tools for executing successful, efficient pilots
  • Develop deep technical domain expertise in both the industry and Woflow's solutions
  • Interact with customers on a day-to-day basis to understand their needs and design solutions to better serve these needs
The Ideal Candidate

Ideally, you'd have:

  • 5+ years experience working as a Solutions Architect or Product Manager launching clients and designing complex solutions for enterprise clients (e.g. technical integrations)
  • Experience delivering product demos and participating closely in the sales process
  • Top 10% technical skills, in order to speak with a high degree of technical credibility to represent our products with stakeholders at every level of the org (from junior developers through to VPs)
  • Top 1% communication skills, in order to sell, present, align, and inspire across internal and external teams
Benefits
  • Estimated annual salary: $120,000 - $180,000 based on location and experience
  • Unlimited PTO
  • Comprehensive medical, dental, and vision insurance plans
  • STD, LTD, AD&D, and life insurance coverage
  • Free membership to TalkSpace, Teladoc and Health Advocate
  • Free annual membership to One Medical in participating regions
  • 401(k) retirement plan with company matching
  • Pre-tax commuter benefits
  • Free equipment: laptop and home office stipend