IT Quality Assurance Manager Lead
4 days ago
Job Overview
We are seeking a highly skilled IT Quality Assurance Manager to oversee quality assurance operations within a dynamic, global IT support environment. The role involves managing and improving the delivery of Tier I and Tier II IT support services for over 65,000 users across more than 1,800 locations worldwide.
About Us
DIRECTVIZ SOLUTIONS LLC is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. We provide innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees.
Salary and Benefits
$90,000 - $120,000 per year, plus comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.
Key Responsibilities
- Lead quality assurance initiatives for a 24x7x365 Technology Service Desk operation.
- Monitor and ensure adherence to service desk best practices for delivering customer-focused IT support services.
- Oversee quality control processes related to Tier I and Tier II support, including incident response, resolution, and escalation for nearly 300 custom and COTS system applications.
- Collaborate with program management and training teams to develop and implement quality improvement strategies.
Qualifications
- Demonstrated expertise in service desk best practices.
- Minimum of three (3) years of experience in quality control within IT support or service desk operations.
- Strong analytical and problem-solving skills.
About Our Company Culture
We recognize that our employees are our number one resource. We value innovation, adaptability, and teamwork. If you are a problem-solving people-person looking for a challenging and rewarding opportunity, apply today.
-
Quality Assurance Manager
4 weeks ago
Washington, Washington, D.C., United States Serigor Inc. Full timeAbout Serigor Inc.We are a leading company in the industry, and we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will play a key role in ensuring the highest quality of our products and services.Job DescriptionThe Quality Assurance Manager is responsible for developing and implementing quality...
-
Lead Quality Assurance Expert
7 days ago
Washington, Washington, D.C., United States iSeatz Full timeQuality Assurance DirectoriSeatz, a pioneering force in the digital commerce and loyalty tech solutions sector, is seeking an exceptional Director of Quality Assurance to spearhead our quality assurance efforts. As a key member of our team, you will be responsible for ensuring the delivery of high-quality technology products that meet or exceed customer...
-
IT Quality Assurance Manager
3 weeks ago
Washington, Washington, D.C., United States DirectViz Solutions, LLC Full timeAbout Us:DirectViz Solutions, LLC is a rapidly expanding government contractor that provides cutting-edge strategic services to meet mission IT needs for government clients. Our team of dedicated professionals offers innovative information technology solutions through our expertise.We are committed to providing competitive compensation, comprehensive medical...
-
Quality Assurance Lead
3 days ago
Washington, Washington, D.C., United States Eurofins USA Agroscience Services Full timeJob Summary: Eurofins USA Agroscience Services seeks a dedicated Manager of Quality Assurance to oversee our Quality Assurance Unit at the site. This key role requires exceptional leadership skills, experience in quality assurance, and a passion for science.About Us: As an international life sciences company, we provide analytical testing services to clients...
-
Lead Quality Assurance Director
7 days ago
Washington, Washington, D.C., United States iSeatz Full timeAbout the Company:iSeatz is a prominent technology employer in New Orleans, committed to fostering an autonomous and thought-provoking work environment.Our company values diversity and seeks to leverage differences to build a stronger team. We strive to ensure all employees have opportunities for growth and success within their roles and beyond.Job...
-
Food Quality Assurance Manager
3 days ago
Washington, Washington, D.C., United States Chomps Full timeRole OverviewWe are seeking an experienced Food Quality Assurance Manager to join our team at Chomps. This is a critical role that requires strong organizational skills, attention to detail, and a deep understanding of the meat manufacturing industry.Main ResponsibilitiesOversight of daily QA operations at manufacturing facilitiesManagement of quality and...
-
Quality Assurance Director
1 week ago
Washington, Washington, D.C., United States iSeatz Full timeAbout iSeatziSeatz is a leading tech company in the travel and loyalty industry, providing digital commerce and loyalty tech solutions to global customers. Our proprietary platform processes over $9B per year in transactions.Job DescriptionThe Director of Quality Assurance reports to the Chief Technology Officer and requires strong leadership, technical...
-
Quality Assurance Specialist
4 weeks ago
Washington, Washington, D.C., United States Ultra Full timeQuality Assurance SpecialistAt Ultra Maritime, we are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, working closely with our engineering and production teams to identify and resolve quality issues.Key Responsibilities:Promote a...
-
Senior Quality Assurance Specialist
4 weeks ago
Washington, Washington, D.C., United States Avantor Full timeExplore a challenging role as a Senior Quality Assurance Specialist at Avantor, a leading global supplier of advanced materials and life sciences products. We are committed to helping our customers achieve their goals in the pharmaceutical, biotechnology, and chemical industries.We offer an estimated salary range of $90,000 - $120,000 per year, depending on...
-
Quality Assurance Leadership Manager
5 days ago
Washington, Washington, D.C., United States iSeatz Full timeJob DescriptioniSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers, processing over $9B per year in transactions. As the Director of Quality Assurance, you will be responsible for leading a team of quality engineers, developing and implementing the overall QA strategy and processes, and...
-
Senior Quality Assurance Specialist
4 weeks ago
Washington, Washington, D.C., United States Avantor Full timeAt Avantor, we're committed to advancing life-changing science. Our global team of 14,000+ associates is passionate about discovery and dedicated to overcoming challenges.About the Role:We're seeking a Quality Engineer II to lead quality assurance initiatives and improvement programs within our chemical manufacturing facility in Phillipsburg, NJ.Key...
-
Information Assurance Lead
5 days ago
Washington, Washington, D.C., United States Serigor Inc. Full timeJob Title: Information Assurance Lead - Serigor Inc.Join us as an Information Assurance Lead to drive our security initiatives forward.Job DescriptionThe successful candidate will be responsible for ensuring the confidentiality, integrity, and availability of our organization's sensitive information.Responsibilities:Develop and implement information...
-
Quality Assurance Specialist
4 weeks ago
Washington, Washington, D.C., United States ACL Digital Full timeJob SummaryWe are seeking a motivated and organized Quality Assurance Specialist to join our team at ACL Digital. The ideal candidate will have strong knowledge in quality assurance, release management, and automation test tools.Responsibilities:Design and implement test plans, including creating automated test scripts using test tools, processes, and...
-
Senior Quality Assurance Specialist
3 weeks ago
Washington, Washington, D.C., United States Traffic Planning & Design Full timeJob OverviewTraffic Planning & Design is a leading civil engineering firm, ranked the #5 Best Civil Engineering Firm to Work for in the Nation. We are currently seeking a Senior Quality Assurance Specialist with extensive experience in government projects.Estimated Salary:$85,000 - $110,000 per year, depending on qualifications and experience.About the...
-
Washington, Washington, D.C., United States The Copper River Family of Companies Full timeAbout the RoleWe are seeking a highly experienced Senior Construction Quality Assurance Manager to join our team at The Copper River Family of Companies. This is a unique opportunity to work on complex projects, drive quality excellence, and contribute to the success of our organization.
-
Quality Assurance Engineer
2 weeks ago
Washington, Washington, D.C., United States AHU Technologies Inc Full timeJob Description:We are seeking a skilled Quality Assurance Engineer to join our team at AHU Technologies Inc. This role is responsible for ensuring the quality of our software applications through thorough testing and validation.Key Responsibilities:Develop and execute test plans, test cases, and scripts to identify defects and issues.Collaborate with...
-
Senior Quality Assurance Engineer
2 weeks ago
Washington, Washington, D.C., United States Maania Consultancy Services Full timeAbout the RoleMaania Consultancy Services is looking for a highly experienced Senior Quality Assurance Engineer to lead our testing efforts. The successful candidate will require a strong background in software testing, with a focus on test planning, requirements analysis, test design, test case execution, defect logging and analysis, test automation, agile...
-
Quality Assurance Manager
4 days ago
Washington, Washington, D.C., United States Advanced Automation Consulting Full timeAbout the RoleAs a Quality Assurance Manager - nCino Expert, you will be responsible for ensuring that all test activities are conducted in accordance with established standards and best practices. This includes validating system integrations and workflows within Salesforce and nCino.You will also assist in automation testing initiatives, as applicable, and...
-
Quality Assurance Analyst
5 days ago
Washington, Washington, D.C., United States Infina, Ltd. Full timeJob Description SummaryInfina, Ltd. is seeking a highly skilled Quality Assurance Analyst to join our team. In this role, you will be responsible for working directly with a collaborative team of developers, designers, and project leads to build custom solutions for our customers. This includes writing test plans, executing test plans, documenting...
-
Software Quality Assurance Specialist
4 days ago
Washington, Washington, D.C., United States whiteSpace Full timeJob OverviewAt whiteSpace, a leading information technology consultancy, we strive to deliver innovative solutions that drive social good and client engagement. Our team is dedicated to providing high-quality services to our clients in the middle market.We are seeking a skilled Test Automation Engineer to join our team. As a key member of our quality...