Customer Service Representative

2 months ago


Bridgeport, Connecticut, United States The Sherwin-Williams Company Full time
Customer Service and Sales Professional

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Professional. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our wholesale and retail customers.

Key Responsibilities:
  • Provide excellent customer service and support to customers in person and over the phone
  • Determine customer needs and present appropriate products and services
  • Build productive relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull and stock products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Load and unload delivery trucks
  • Assist in making deliveries as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
Requirements:
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications:
  • Valid, unrestricted driver's license
  • High school diploma or GED
  • At least one year of experience working in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Previous work experience operating tinting and mixing equipment


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