HVAC Operations Manager

3 weeks ago


Charlotte, North Carolina, United States Charlotte Heating & Air Full time
Job Description

HVAC Service Manager

Charlotte Heating & Air is seeking a skilled HVAC Service Manager to lead our service operations team. As a key member of our management team, you will be responsible for overseeing the daily dispatching and efficiency of our service technicians, as well as managing customer relations and reviewing billing and warranty claims.

The ideal candidate will have 3+ years of experience in customer service, management, or a related field, with a strong background in HVAC technical knowledge. You will be responsible for ensuring the continued profitability and growth of our service department, as well as providing leadership and guidance to our service technicians.

Key Responsibilities:

  • Manage service operations, including dispatching and efficiency
  • Manage customer relations and resolve issues
  • Review and process billing and warranty claims
  • Provide leadership and guidance to service technicians
  • Ensure the continued profitability and growth of the service department

Requirements:

  • 3+ years of experience in customer service, management, or a related field
  • Strong background in HVAC technical knowledge
  • Valid driver's license and insurable driving record
  • Ability to work after hours, over weekends, and on public holidays with short or no notice

Benefits:

  • Competitive salary range: $65,000 - $90,000 per year + bonuses
  • Health savings account
  • Paid vacation
  • 401K with company match
  • Uniform provided
  • Work vehicle
  • Free financial advising from certified professionals
  • Great company culture & quarterly team events
  • Year-round employment


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