Restaurant Operations Manager

1 week ago


Martinsville, Virginia, United States Papa John's - PJ Operations Full time

Job Description

The Shift Leader is responsible for supervising shifts and/or work areas in the operation of a Papa John's restaurant to ensure high-quality products and customer service are delivered to ensure restaurant profitability. Key responsibilities include the management of operations, including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.

Key Responsibilities

  • Adheres to guidelines, techniques, and expectations for each station, including dough management, accuracy, and proper portioning. Performs assigned work station duties, such as making quality products, following all product preparation procedures, and maintaining established product holding times. Consistently contributes to achieving the Company's product goal. Commits to meeting the needs and expectations of the restaurant's customers, minimizes customer complaints, and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook, including image, attendance, safety, and security.
  • Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others, and is flexible and adaptable to change.
  • Ensures adequate shift coverage for the restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities within acceptable standards, follows all policies and procedures related to shift management.
  • Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.

Benefits

Benefits available for full-time employees include vision, dental, 401(k), PTO, health, and life insurance.

Key Ingredients

Skills: Cash management; planning and organization; effective communication.



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