Claims Team Manager

3 days ago


Chicago, Illinois, United States Hiscox AG Full time
Job Title: AVP, Team Manager - MPL

Join Hiscox USA as an AVP, Team Manager - MPL and play a key role in delivering exceptional claims handling services to our customers. As a first-line manager, you will be responsible for developing and managing a high-performing team of claims professionals, driving employee engagement, and ensuring adherence to Hiscox USA Best Practices.

Key Responsibilities:
  • Drive employee engagement, adjuster development, and team performance and growth
  • Drive Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
  • Review coverage analyses drafted by team, including denials
  • Drive litigation management behaviors within assigned team
  • Identify and provide solutions for key issues and trends to senior claims management
  • Allocate new incoming claims, reopened claims, and claims that may need to transfer due to severity
  • Act as the escalation point for customer and broker complaints
  • Assist VP in preparing and presenting reserve analysis and claims trends
  • Take an active role in the Claims/UW/Actuarial feedback loop
  • Play an active role in recruitment and on-boarding
Requirements:
  • 10+ years of claims handling experience
  • A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
  • 5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must
  • 4+ years of Claims management experience
  • Leadership and people management skills
  • Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
  • Excellent analytical, critical thinking, verbal and written communication skills
  • Strong rapport-building and relationship effectiveness skills
What We Offer:
  • Competitive salary and bonus (based on personal & company performance)
  • 401(k) with competitive company matching
  • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
  • Company paid group term life, short-term disability and long-term disability coverage
  • 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO days
  • Paid parental leave
  • 4 week paid sabbatical after every 5 years of service
  • Financial Adoption Assistance and Medical Travel Reimbursement Programs
  • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
  • Company paid subscription to Headspace to support employees' mental health and wellbeing
  • Recipient of 2021 Cigna's Well-Being Award for having a best-in-class health and wellness program

This is a hybrid role requiring two (2) days in office weekly. Position can be based in the following locations: Atlanta, GA; White Plains, NY; Manhattan, NY; Chicago, IL; Scottsdale, AZ; Hartford, CT



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