Salesforce Administrator Position

4 days ago


Downey, California, United States InsideHigherEd Full time
Job Summary

The University of California Los Angeles (UCLA) is seeking a highly skilled Salesforce Administrator to join its Business Information Technology (BIT) team. As a key member of the team, the successful candidate will be responsible for designing, building, and maintaining configurable Salesforce solutions, ensuring optimal performance, availability, and security.

Key Responsibilities
  • Design and build end-to-end Salesforce solutions using configuration, including flow, lightning layouts, custom metadata, formula fields, data extensions, dashboards, and reports.
  • Configure and manage Salesforce Marketing Cloud (SFMC), including connectors, data synchronization processes, and security and compliance measures.
  • Monitor and troubleshoot data synchronization processes, resolving any errors or data quality issues.
  • Implement and manage security and compliance measures, including user access control, data retention policies, and GDPR compliance.
  • Support environment configurations for various Salesforce products and install, enable, and/or upgrade new vendor releases and other software needed to support the application platform(s).
  • Assist in the resolution of Tier 3 operational support issues, ensuring the smooth operation of UCLA's technology offerings.
Requirements
  • Three years of experience working in application administration, database administration, data services, or a related field.
  • Five or more years of experience working in application administration, database administration, data services.
  • Three or more years of experience as a Salesforce Admin, Configurator, or similar role.
  • One or more year of experience with Salesforce Marketing Cloud.
  • Experience building end-to-end Salesforce solutions using configuration.
  • Experience in change management and governance.
  • Experienced in Salesforce testing and test planning.
  • Thorough experience with common programming tools.
  • Experience in complex higher education environments, serving academic and administrative functions of a large public university.
Education and Certifications
  • Bachelor's Degree in one or more of the following fields: information technology, computer science, business administration, or a related field.
  • Salesforce Certified Administrator.
  • Marketing Cloud Administrator.


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