Account Manager

As a key member of our Sales and Marketing team, the Account Manager will play a critical role in driving business growth and customer satisfaction. This individual will be responsible for managing assigned customer account relationships, identifying new opportunities, and promoting Border States Electric's products and services to maximize customer sales potential.

• Meet or exceed sales goals established by the company.
• Penetrate and grow current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
• Develop and implement a structured account planning environment to meet daily outreach expectations.
• Identify targeted opportunities that align with active promotions and new/increased capabilities.
• Prospect, validate, and convert new opportunity prospects by identifying and targeting appropriate influencers and positioning the company appropriately versus the competition.
• Understand customer business objectives and translate them into a company differentiated advantage.
• Keep current with company offerings, value advantage, and competitive landscape.
• Guide high opportunity accounts to Senior Account Manager when appropriate.
• Ensure quality customer support through expediting, pricing, follow-up, returns, and other services as required.
• Provide customers with timely follow-up on technical inquiries and requests, which may be needed after business hours as well.
• Input TCCM cost savings documentation relevant to the assigned customer base.
• Direct the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
• Coordinate sales strategies with preferred vendors to maximize customer sales potential.
• Actively manage and direct company sales and support resources to maximize sales and profit potential in support of all products, markets, and specialist team opportunities for BSE.
• Participate in and advise sales management on the implementation and success of marketing plans and strategies.
• Provide input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service, and support, competition, procedures, and market/customer potential.
• Provide strategic input to the pricing and purchasing departments on competitive issues related to price/margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions.

• Four-year business, sales, marketing, or trade degree or the equivalent in related work experiences.
• Two-years of prior distribution, customer service, marketing, quotation, or sales experience preferred.
• Experience with contract negotiation.
• Experience with presenting in front of a large group.
• Ability to read, write, and speak in English required.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email, and SAP software.

• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Technical competence in understanding electrical systems.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Ability to read a one-line diagram (electrical drawings).

Frequency at which you would carry/lift in a typical day:

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Continuously
• Use of a telephone - Continously
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Border States is a leader in the electrical supply distribution industry with over 120 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial, and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness, and flexibility to outperform all others.

As a Border States employee-owner, you're responsible for living our mission, service philosophy, and service standards.

We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Border States employee-owners are competent, accurate, responsive, and engaged.

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental, and Vision Benefits

Accident, Critical Illness, Hospital Indemnity

FSA & HSA

Employee Stock Ownership Plan (ESOP)

Disability Benefits

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Holidays

Paid Volunteer Time

Personal Leave time and more

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace