IT Support Specialist
3 weeks ago
About the Role:
We are seeking an IT Support Analyst to join our team at Trane Technologies. As an IT Support Analyst, you will be responsible for providing technical support and acting as a liaison between our business partners and service delivery teams.
Key Responsibilities:
- Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
- Perform ongoing operational responsibilities for defined solutions.
- Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
- Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
- Execute defined client computing lifecycle processes.
- Assist with support and hands-on activities of network and server infrastructure.
- Troubleshoot and resolve user support issues in collaboration with other IT team members utilizing Major/Minor Incident Management tools and processes.
- Deploy emerging application technology solutions to physical locations and business users.
- Participate in and support project teams to improve IT and business operations.
- Provide user training when necessary.
- Support the IT strategy and maintain alignment with the business.
- Act as a primary liaison for major downtime and incident management/communications.
- Drive the adoption of standard work processes and application functionality.
- Manage minor IT projects and business analysis tasks.
- IT contact for the business regarding IT related information and project requests.
- Collaborate with the business to create requirements and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process change.
- Support IT initiatives across multiple manufacturing sites as needed.
- Follow and promote defined ticket management procedures including the use of standard ticket management tools.
- Partnership between SBU and Enterprise Services initiatives.
- Manage and support OT asset administration in alignment with Cybersecurity strategy.
Requirements:
- Bachelor's or Associate's degree in an IT-related field or equivalent experience.
- Broad technical IT knowledge and awareness of industry trends.
- Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
- Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
- Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
- Proficiency in PC hardware troubleshooting (Dell) and printer desktop/multifunction devices (Xerox, Zebra).
- Project management and business analysis experience.
- Familiarity with manufacturing processes and systems (MES, PLM, ERP).
- Technical acumen, including SQL, data management tools, and Oracle databases.
- Experience with DELMIA Apriso is preferred but not required.
- Excellent business partnering and communication skills.
What We Offer:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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