IT Support Specialist

3 weeks ago


Newberry, South Carolina, United States Trane Technologies Full time

About the Role:

We are seeking an IT Support Analyst to join our team at Trane Technologies. As an IT Support Analyst, you will be responsible for providing technical support and acting as a liaison between our business partners and service delivery teams.

Key Responsibilities:

  • Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
  • Perform ongoing operational responsibilities for defined solutions.
  • Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
  • Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
  • Execute defined client computing lifecycle processes.
  • Assist with support and hands-on activities of network and server infrastructure.
  • Troubleshoot and resolve user support issues in collaboration with other IT team members utilizing Major/Minor Incident Management tools and processes.
  • Deploy emerging application technology solutions to physical locations and business users.
  • Participate in and support project teams to improve IT and business operations.
  • Provide user training when necessary.
  • Support the IT strategy and maintain alignment with the business.
  • Act as a primary liaison for major downtime and incident management/communications.
  • Drive the adoption of standard work processes and application functionality.
  • Manage minor IT projects and business analysis tasks.
  • IT contact for the business regarding IT related information and project requests.
  • Collaborate with the business to create requirements and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process change.
  • Support IT initiatives across multiple manufacturing sites as needed.
  • Follow and promote defined ticket management procedures including the use of standard ticket management tools.
  • Partnership between SBU and Enterprise Services initiatives.
  • Manage and support OT asset administration in alignment with Cybersecurity strategy.

Requirements:

  • Bachelor's or Associate's degree in an IT-related field or equivalent experience.
  • Broad technical IT knowledge and awareness of industry trends.
  • Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
  • Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
  • Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
  • Proficiency in PC hardware troubleshooting (Dell) and printer desktop/multifunction devices (Xerox, Zebra).
  • Project management and business analysis experience.
  • Familiarity with manufacturing processes and systems (MES, PLM, ERP).
  • Technical acumen, including SQL, data management tools, and Oracle databases.
  • Experience with DELMIA Apriso is preferred but not required.
  • Excellent business partnering and communication skills.

What We Offer:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.



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