Technical Content Developer

3 weeks ago


Sioux Falls, South Dakota, United States First PREMIER BankPREMIER Bankcard Full time

About the Role

We are seeking a skilled Technical Content Developer to collaborate with our team to develop, maintain, and manage select policies, procedures, and processes for PREMIER Bankcard. As a key member of our team, you will be responsible for creating high-quality content that supports our business goals and strategies.

Key Responsibilities

  • Meet with technical and business project stakeholders to gather information needed to create required internal and external documentation.
  • Collaborate to determine project scope, schedules, and content development to manage execution of those plans.
  • Research and translate technical information into content that can be delivered as output such as web content, online help, knowledge bases, and technical requirements documents.
  • Track technical and non-technical changes and revise content, resolve issues, and verify technical and functional accuracy of documentation deliverables.
  • Develop and maintain technical content development best practices and standards, including defining and implementing reuse models for content single-sourcing.
  • Create technical diagrams to depict system structure, program logic, and process flow.
  • Facilitate development of standard internal business processes across disparate teams.
  • Identify and implement process gaps and define best practices for Technical Writing processes and standards.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • Five years' related experience in a financial services environment.
  • Intermediate to expert proficiency in MS Word, Visio, content management systems, and graphics and publishing software.
  • Actionable experience in operational governance and a thorough understanding of technical writing.

What We Offer

  • Competitive benefits package, including full medical benefits, traditional and high-deductible health plan options, free dental and vision coverage, generous paid time off plans, and a 401(k) match.
  • Opportunities for career advancement and growth.
  • A fun and supportive work environment with a focus on personal success, respect, health, wellness, and giving back.


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