Technical Content Developer
3 weeks ago
About the Role
We are seeking a skilled Technical Content Developer to collaborate with our team to develop, maintain, and manage select policies, procedures, and processes for PREMIER Bankcard. As a key member of our team, you will be responsible for creating high-quality content that supports our business goals and strategies.
Key Responsibilities
- Meet with technical and business project stakeholders to gather information needed to create required internal and external documentation.
- Collaborate to determine project scope, schedules, and content development to manage execution of those plans.
- Research and translate technical information into content that can be delivered as output such as web content, online help, knowledge bases, and technical requirements documents.
- Track technical and non-technical changes and revise content, resolve issues, and verify technical and functional accuracy of documentation deliverables.
- Develop and maintain technical content development best practices and standards, including defining and implementing reuse models for content single-sourcing.
- Create technical diagrams to depict system structure, program logic, and process flow.
- Facilitate development of standard internal business processes across disparate teams.
- Identify and implement process gaps and define best practices for Technical Writing processes and standards.
Requirements
- Bachelor's degree in a related field or equivalent experience.
- Five years' related experience in a financial services environment.
- Intermediate to expert proficiency in MS Word, Visio, content management systems, and graphics and publishing software.
- Actionable experience in operational governance and a thorough understanding of technical writing.
What We Offer
- Competitive benefits package, including full medical benefits, traditional and high-deductible health plan options, free dental and vision coverage, generous paid time off plans, and a 401(k) match.
- Opportunities for career advancement and growth.
- A fun and supportive work environment with a focus on personal success, respect, health, wellness, and giving back.
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