Hospital Hospitality Coordinator

4 days ago


Houston, Texas, United States Chi Full time
Compensation: $48,000 - $58,000 per year

About Baylor St. Luke's Medical Center
We are a leading healthcare institution dedicated to providing world-class care and advancing medical standards. Our team's commitment to innovation and excellence has led to significant breakthroughs in various fields, including cardiovascular care, neuroscience, and oncology. The new McNair Campus is designed with patient-centric practices in mind, ensuring a safe and high-quality experience for patients, visitors, staff, and physicians.

Job Overview
This role is responsible for enhancing the patient experience by establishing a rapport with patients and their families to determine nutrition needs and preferences. Key responsibilities include responding to complaints, communicating delays to patients and families, and interacting with Marriott Food Service to resolve issues. Additionally, this position requires collaboration with colleagues and healthcare providers to improve patient care quality and efficiency.

Key Responsibilities
- Establish a rapport with patients and their families to determine nutrition needs and preferences
- Respond to complaints and communicate delays to patients and families
- Work with Marriott Food Service to resolve service delays and issues
- Act as an intermediary between patients and Marriott Food Service
- Interact with patients and families to gather feedback and improve the patient experience
- Collaborate with colleagues and healthcare providers to improve patient care quality and efficiency

Requirements
- High School Diploma or Equivalent required
- ServSafe Food Handlers certification required
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment

About You
We are seeking a highly organized and customer-focused individual who can thrive in a dynamic environment. As a Hospital Hospitality Coordinator, you will have the opportunity to make a positive impact on patients' lives while working collaboratively with our healthcare team.

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