Financial Services Advisor

2 weeks ago

Bloomsburg, Pennsylvania, United States Geisinger Health System Full time
Location:
Geisinger Medical Clinic Buckhorn

Shift:
Days (United States of America)

Scheduled Weekly Hours:
40

Worker Type:
Regular

Exemption Status:
No

Job Overview:
Are you passionate about providing support to individuals in need? Our ideal candidates possess a strong background in customer service, exceptional attention to detail, and proficient computer skills. Financial counselors engage with patients in a healthcare environment to assist them in managing their financial obligations. Each patient’s circumstances are unique, requiring a diverse approach to daily tasks. Our dedicated team is committed to helping patients comprehend their financial responsibilities and exploring available options. We facilitate access to medical assistance, marketplace insurance, and financial aid to alleviate medical expenses. Additionally, we prepare cost estimates prior to services and establish payment plans for outstanding balances.

Key Responsibilities:

Conducts financial consultations either in person or over the phone for all patients in designated areas, including admissions, surgeries, and outpatient services. Coordinates and finalizes patient billing and collection processes during initial consultations, before services, or post-insurance payment. Maintains effective communication with clinical department staff to address all patient financial needs. Ensures accurate and efficient service delivery to patients. Collects payments including co-pays, deductibles, and estimated balances at the point of service (POS).
  • Interviews patients lacking insurance coverage to establish appropriate financial arrangements before services are rendered, applicable to admissions and outpatient clinical departments.
  • Adheres to Revenue Management policies regarding financial matters and payment arrangements.
  • Engages in comprehensive discussions with patients to gather information and assess eligibility for Medicaid and other assistance programs.
  • Meets with patients individually to review care costs and their financial situations, collecting all necessary demographic and financial information for account resolution.
  • Acts as a patient advocate, educating them on financial expectations.
  • Serves as the primary contact for the department concerning Patient Financial Services.
  • Provides backup support across departments and conducts report analysis for areas not covered by a Coordinator.
  • Facilitates coordination among Revenue Management teams and departments, including Practice Consultants and Care Management, regarding financial counseling activities.
  • Calculates outstanding patient balances and discusses resolution methods through pre-service counseling, POS collections, or payment plans.
  • Reviews accounts receivable for special pricing and ensures proper fund allocation.
  • Identifies opportunities for improvement and provides detailed reports with findings and recommendations.
  • Prepares receipts for collected payments and promotes cash collections on the day of service.
  • Assists patients by providing pre-service price estimates and educating them on insurance benefits.
  • Conducts follow-up activities on assigned accounts according to established protocols.
  • Helps maintain control over self-pay accounts receivables.
  • Resolves accounts through charity, vendor referrals, and financial status assessments as per Revenue Management guidelines.
  • Handles troubleshooting related to financial advising and service issues for assigned service lines.
  • Manages assigned projects and tasks effectively.
  • Assists various stakeholders with inquiries related to financial clearance and patient accounts.
  • Collaborates with other departments to address financial clearance, billing, and collection concerns.
  • Updates Electronic Medical Records for all interviewed patients in accordance with billing systems and guidelines.
  • Informs supervisors of unusual situations or chronic financial issues.
  • Ensures compliance with all federal, state, and third-party billing requirements.
  • Executes job functions while demonstrating an understanding of how their work interacts with other units in the revenue cycle.
Work is typically conducted in a clinical and office setting. The role may require travel. Responsibilities include fulfilling all job-specific obligations and adhering to organizational policies and procedures. The statements in this profile are not exhaustive and represent typical elements necessary for successful job performance.

Position Details:

Monday - Friday / No weekends or holidays

Hybrid work location: 3 days Buckhorn Clinic / 2 days WFH

Internet requirements:

Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:
  • 25 MBPS UP
  • 75 MBPS DOWN

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