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Financial Services Advisor

2 months ago

Bloomsburg, Pennsylvania, United States Geisinger Health System Full time
Location:
Geisinger Medical Clinic Buckhorn

Shift:
Days (United States of America)

Scheduled Weekly Hours:
40

Worker Type:
Regular

Exemption Status:
No

Job Overview:
Are you passionate about assisting individuals with their financial concerns? Do you possess a knack for problem-solving and a keen eye for detail? Our ideal candidates come from a customer service background and have strong computer skills. Financial counselors engage with patients in a healthcare environment to explore options for managing their medical expenses. Each patient’s circumstances are unique, and our team is dedicated to guiding them through their financial responsibilities and available resources. We assist patients by evaluating their eligibility for financial aid, marketplace insurance, and other support programs. Additionally, we provide cost estimates prior to services and establish payment plans for any outstanding balances.

Key Responsibilities:

Facilitates financial consultations in person or via phone for patients in designated areas; including admissions, scheduled procedures, and outpatient services. Ensures the timely completion of billing and collection processes during initial consultations, before services, and post-insurance payment. Maintains strong communication with clinical staff to address all financial inquiries effectively. Provides precise and efficient service to patients. Collects payments such as co-pays, deductibles, and remaining balances at the point of service (POS).
  • Conducts interviews with patients lacking insurance to arrange suitable financial plans before services are provided, when applicable.
  • Adheres to Revenue Management policies regarding financial arrangements.
  • Engages in comprehensive discussions with patients to gather necessary information for determining eligibility for Medicaid and other assistance programs.
  • Meets individually with patients to review care costs and their financial situations, collecting relevant demographic and financial data to resolve accounts.
  • Acts as a patient advocate, educating them on financial expectations.
  • Available to address patient inquiries regarding financial, billing, and account status, ensuring timely resolution of issues.
  • Provides oversight for the assigned department and serves as a primary contact for Patient Financial Services.
  • Offers backup support across departments and conducts report analysis for areas not covered by a Coordinator.
  • Coordinates between Revenue Management teams and clinical departments regarding financial counseling activities.
  • Calculates outstanding patient balances and discusses methods for resolution through pre-service counseling, point of service collections, or payment plans.
  • Reviews accounts receivable for special pricing and ensures proper fund allocation.
  • Identifies opportunities for improvement and provides detailed reports with findings and recommendations.
  • Prepares receipts for collected payments and promotes cash collections on the day of service.
  • Assists patients by providing pre-service price estimates and educating them on insurance benefits.
  • Conducts follow-up activities on assigned accounts as per established procedures.
  • Helps maintain control over self-pay accounts receivables.
  • Resolves accounts through charity, vendor referrals, and financial assessments as per Revenue Management guidelines.
  • Handles troubleshooting for financial advising issues and trends within assigned service lines.
  • Manages assigned projects and tasks effectively.
  • Collaborates with physicians, insurance companies, and employers to resolve financial clearance and patient account inquiries.
  • Coordinates with other departments to address billing, collection, and related financial concerns.
  • Updates Electronic Medical Records for all interviewed patients in compliance with billing systems and guidelines.
  • Reports unusual situations or chronic financial issues to supervisors.
  • Ensures compliance with federal, state, and third-party billing regulations.
  • Demonstrates a comprehensive understanding of how their work interacts with other units in the revenue cycle.
Work is typically performed in a clinical and office environment. Travel may be required. Accountable for fulfilling all job-specific obligations and adhering to organizational policies and procedures. The statements in this profile are not intended to be exhaustive but represent essential elements necessary for successful job performance.

Position Details:

Monday - Friday / No weekends or holidays

Hybrid work location: 3 days Buckhorn Clinic / 2 days WFH

Internet requirements:

Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:
  • 25 MBPS UP
  • 75 MBPS DOWN