Customer Support Coordinator

3 weeks ago


Las Vegas, Nevada, United States Ricoh Americas Corporation Full time
Job Description

The Area Customer Service Coordinator plays a vital role in supporting daily operations, implementations, and administration of all Managed Services Accounts within an assigned operational area. This position requires a broad knowledge of Ricoh Service Excellence Methodology and the ability to undertake customer support tasks in external customer/client facilities.

About the Role

This position assists MS leadership with supplementing onsite personnel at various customer locations and is responsible for a wide range of duties requiring adaptability to varying industries and locations. They must also support various sites for reasons such as vacation, absences, training, implementations, etc., throughout the assigned operational area.

Key Responsibilities

- Provides operational support by assisting MS leadership with supplementing onsite personnel at various customer locations
- Assists management with process improvement, procedural testing, and validation, ensuring field compliance with operational best practices
- Supports the Field Implementation Managers with the implementation of new customer accounts and service expansions
- Assists with onboarding new team members and cross-training peers
- Develops Site Procedure Guides and shares best practices throughout the geographical area
- Routinely inspects Site Procedures Guide for accuracy and compliance

Requirements

- Requires high school diploma plus 12 months of related work experience; post-high school education encouraged and preferred
- May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy
- Intermediate skill level required on most common software applications, including file folder management and navigating to network production folders

Salary Range
$60,000 - $70,000 per year

Benefits
Ricoh offers a comprehensive benefits package, including medical, dental, life, and disability insurance options, retirement savings plan, health savings account, flexible spending account, tuition assistance programs, paid vacation time, and paid holidays annually.

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