Customer Experience Specialist

1 month ago


Norridge, Illinois, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of store compliance.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Sales and Merchandising: Process customer transactions efficiently and accurately. Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Store Operations: Assist the Store Management team with leading the store team members, observing/coaching individuals, and performing operational duties such as opening/closing, ensuring store compliance, and finding creative ways to drive the business.
Requirements
  • High School Diploma or equivalent
  • 1+ years of supervisory experience in a customer-centric environment
  • Ability to work a flexible schedule, including days, evenings, weekends, and holidays
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement
  • Team member discount
  • Tuition reimbursement

JOANN is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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