Customer Experience Manager

1 month ago


Norridge, Illinois, United States Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading omnichannel processes, and maintaining store recovery standards.

Key Responsibilities
  • Lead the customer experience team to achieve results and provide excellent customer service
  • Manage and execute shrink and safety programs to ensure store recovery standards are met
  • Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
  • Train, observe, and coach the customer experience team to achieve results and support Talent Development
  • Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner
  • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Cross-train in Custom Framing selling and production, and lead the delivery of high-quality custom framing solutions to customers
Requirements
  • Retail management experience preferred
  • Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes and access high shelves by ladder or similar equipment
  • Public retail store setting with climate-controlled areas and some outdoor work
What We Offer

Michaels is an Equal Opportunity Employer and offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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