Customer Service Ambassador

1 week ago


Dover, New Hampshire, United States Wentworth By the Sea Full time
Job Overview

The Front Desk Agent plays a vital role in creating lasting impressions for our guests, starting with a warm welcome and extending throughout their stay. This position requires excellent communication skills, patience, and attention to detail to provide exceptional customer service.

Responsibilities
  • Greet guests upon arrival and make them feel welcome
  • Recognize repeat customers and VIPs
  • Administer check-ins and check-outs
  • Provide front desk services to guests
  • Assign rooms and handle administrative tasks
  • Deliver mail and messages
  • Process guest payments
  • Coordinate with bell service and staff management
  • Offer information on local attractions and services
  • Accommodate special requests and resolve conflicts
Qualifications
  • High school diploma or equivalent
  • Previous customer service experience
  • Excellent interpersonal and communication skills
  • Time management and organizational skills
  • Conflict resolution experience
  • Patience and good listening skills
Compensation and Benefits

We offer a competitive salary of $45,000 per year, as well as a range of benefits including health insurance, dental insurance, vision insurance, life insurance, 401(k), short-term disability, free parking, and a meal allowance for each shift worked.

Why Join Our Team?

As a Front Desk Agent at Wentworth By the Sea, you will be part of a dynamic team that values its employees and strives to create memorable experiences for our guests. We are an equal opportunity employer committed to diversity and inclusion.



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