Customer Service Ambassador
1 week ago
The Front Desk Agent plays a vital role in creating lasting impressions for our guests, starting with a warm welcome and extending throughout their stay. This position requires excellent communication skills, patience, and attention to detail to provide exceptional customer service.
Responsibilities- Greet guests upon arrival and make them feel welcome
- Recognize repeat customers and VIPs
- Administer check-ins and check-outs
- Provide front desk services to guests
- Assign rooms and handle administrative tasks
- Deliver mail and messages
- Process guest payments
- Coordinate with bell service and staff management
- Offer information on local attractions and services
- Accommodate special requests and resolve conflicts
- High school diploma or equivalent
- Previous customer service experience
- Excellent interpersonal and communication skills
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
We offer a competitive salary of $45,000 per year, as well as a range of benefits including health insurance, dental insurance, vision insurance, life insurance, 401(k), short-term disability, free parking, and a meal allowance for each shift worked.
Why Join Our Team?As a Front Desk Agent at Wentworth By the Sea, you will be part of a dynamic team that values its employees and strives to create memorable experiences for our guests. We are an equal opportunity employer committed to diversity and inclusion.
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Customer Service Ambassador
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