Technical Product Support Specialist

1 week ago


Des Moines, Iowa, United States Danaher Corporation Full time
Job Summary

We are seeking a skilled Technical Product Support Specialist to join our Scientific Applications Support team at Danaher Corporation. As a key member of our team, you will provide technical support to customers, communicate with stakeholders, and escalate complex technical inquiries.

Key Responsibilities
  • Provide pre- and post-sales technical support to customers via various communication channels.
  • Answer customer inquiries in a timely and informed manner.
  • Document customer interactions in our CRM database.
  • Collaborate with other service departments and Sales teams to resolve product questions and customer issues.
  • Utilize available resources to deliver accurate and timely customer responses.
Requirements
  • Bachelor's degree in Life Science or a related field.
  • Previous research experience in the life science industry or molecular biology research laboratory environment.
Estimated Salary Range:

$65,000 - $85,000 per annum, based on location and experience.



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