Technical Support Specialist

5 days ago


Des Moines, Iowa, United States LCS Full time
Job Summary

As a Technical Support Specialist at Life Care Services, you will be responsible for providing exceptional technical support and customer service to our clients. This role involves troubleshooting and resolving technical issues, providing training and education to users, and assisting with special projects as needed.

Key Responsibilities
  • Providing timely and superior customer service and support for Windows operating systems, workstation and laptop break-fix, maintenance, upgrades, imaging, and software deployment
  • Creating, managing, and closing tickets, incidents, and requests, including determination of proper billing information
  • Escalating and tracking issues as needed to and with appropriate support teams and/or vendors
  • Identifying and assisting with development and refinement of troubleshooting tips and support processes and workflows
  • Assisting with the ongoing education and training of users
  • Assisting with special projects as needed
Requirements
  • Two-year degree or demonstrated experience
  • Minimum 4 years of service desk or technical support experience
  • Certifications such as A+ desired
  • Experience with ITIL service management framework a plus


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