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Healthcare Customer Service Specialist
2 months ago
New Horizon Family Health Services (NHFHS) is a Federally Qualified Health Center (FQHC) dedicated to enhancing the health of the communities we serve. We provide quality healthcare for individuals seeking a family physician and a medical home. Our extensive experience and commitment to excellence have established us as a reliable source of quality medical, dental, and behavioral health services.
Role Responsibilities:
- Working under the direct supervision of the Practice Manager, Program Director, or Program Coordinator, the Patient Service Representative (PSR) engages with incoming and outgoing patients and visitors, offering assistance as required. The PSR guides patients and visitors to the appropriate areas within the facility; interacts with them in a courteous, respectful, and professional manner at all times. This role involves receiving incoming calls, directing them appropriately, taking messages when necessary, and ensuring timely communication with the intended recipient. The PSR is responsible for maintaining accuracy throughout the registration and payment collection processes, adhering to the established policies and procedures of New Horizon Family Health Services.
Education:
- High school diploma or equivalent is required.
- Medical Office Training certificate or relevant education and training beyond high school is preferred.
- Preferred two years of experience in a medical office or healthcare facility.
- Ability to communicate effectively with colleagues, patients, and the public.
- Capability to comprehend and follow detailed verbal and written instructions.
- Demonstrates basic mathematical computation skills.
New Horizon Family Health Services offers a comprehensive benefits package for full-time employees, which includes:
- Paid vacation, holidays, and sick leave.
- Medical (PEBA State Health Plan), Dental, and Vision coverage.
- Flexible Spending and Health Savings Accounts.
- Voluntary Life Insurance.
- Short-Term and Long-Term Disability.
- Optional contributions to a 403(b) Retirement Plan, with up to a 4% employer match after the first year of employment.
- Continuing education opportunities through SC AHEC.
Our mission is to deliver quality, affordable, and compassionate patient-centered healthcare to enhance the health of the communities we serve. Our vision is to foster a community that ranks among the healthiest in the nation. Exceptional patient care is the hallmark of NHFHS.
Community Overview:
Greenville, South Carolina, offers an ideal environment for living, working, and enjoying leisure activities. The area is surrounded by mountains, lakes, and trails for hiking and biking, along with recreational options such as golf, tennis, and cultural performances. Geographically situated between Atlanta, GA, and Charlotte, NC, with beaches accessible within a few hours' drive.
Equal Opportunity Employer:
We are committed to providing equal employment opportunities.
