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Customer Service Representative

1 month ago

Greenville, South Carolina, United States Knitwell Group Full time
About Us
At Lane Bryant, we're dedicated to empowering women through fashion. Our founder, Lena Bryant, paved the way for a more inclusive and accepting community, and we continue to build on that legacy. As a Customer Specialist, you'll play a vital role in creating authentic connections with customers and helping them discover products that make them feel confident and beautiful.

About the Role

This is a unique opportunity to join a brand that values self-expression and individuality. As a Customer Specialist, you'll be responsible for providing exceptional shopping experiences, sharing your knowledge of our products and services, and upholding our brand's merchandising and visual standards. You'll also have the chance to promote in-store events and company programs that support our mission.

The Impact You Can Have

In this role, you'll have the opportunity to:
  • Welcome customers and engage with them to understand their needs and support their shopping experiences.
  • Share your knowledge of our products and services with customers to outfit and inspire them.
  • Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
  • Promote in-store events and company programs that support the brand.
  • Contribute to the store's success by maintaining the highest brand and execution standards.
  • Support an inclusive and welcoming store environment for customers and associates.
You'll Bring to the Role
  • Prior retail experience or customer-focused experience.
  • Passion for styling and love of working with people.
  • Flexible availability - including evenings, weekends, and holidays.
  • Ability to read, write, and communicate in English.
  • Proficient with technology, including an ability to operate store systems accurately.
Benefits
  • Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other Knitwell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.