Shift Leader Position

7 days ago


Pflugerville, Texas, United States Dunkin' Full time
Job Summary

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Key Responsibilities
  • Coach and develop Crew Members to meet operational standards
  • Set goals and provide job assignments to team members
  • Motivate and engage team members to deliver excellent guest experience
  • Meet safety and sanitation standards
  • Anticipate and understand guests' needs and exceed their expectations
  • Work well in a team environment
  • Provide excellent guest satisfaction, service speed, and product quality

Requirements
  • Must be 16 years and older
  • Previous experience working in a cafe or quick service restaurant preferred
  • Show passion about results by setting compelling targets and delivering on commitments
  • Meet safety and sanitation standards
  • Anticipate and understand guests' needs and exceed their expectations
  • Works well in a team environment
  • Provide excellent guest satisfaction, service speed, and product quality

About Dunkin'

Dunkin' is a leading baked goods and coffee chain, serving more than 3 million customers per day. We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day.
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