Shift Leader Position
7 days ago
The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Key Responsibilities
- Coach and develop Crew Members to meet operational standards
- Set goals and provide job assignments to team members
- Motivate and engage team members to deliver excellent guest experience
- Meet safety and sanitation standards
- Anticipate and understand guests' needs and exceed their expectations
- Work well in a team environment
- Provide excellent guest satisfaction, service speed, and product quality
Requirements
- Must be 16 years and older
- Previous experience working in a cafe or quick service restaurant preferred
- Show passion about results by setting compelling targets and delivering on commitments
- Meet safety and sanitation standards
- Anticipate and understand guests' needs and exceed their expectations
- Works well in a team environment
- Provide excellent guest satisfaction, service speed, and product quality
About Dunkin'
Dunkin' is a leading baked goods and coffee chain, serving more than 3 million customers per day. We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day.
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