Store Manager

6 days ago

Circle Pines, Minnesota, United States Holiday Station Stores - Workday Full time
Job Description

Job Title: Store Manager - Retail Operations Leader

Job Summary:

We are seeking a highly skilled and experienced Store Manager to lead our retail operations team at Holiday Station Stores. As a Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:
  • Leadership and Management:
    • Recruit, hire, and train a team of retail sales associates to provide exceptional customer service.
    • Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement.
    • Maintain a positive and supportive work environment, promoting a culture of teamwork and open communication.
  • Site Relationships:
    • Build and maintain strong relationships with suppliers, vendors, and other stakeholders to ensure seamless operations and optimal inventory management.
    • Develop and implement strategies to promote excellent customer service, resolve customer complaints, and maintain a positive public image.
  • Training and Development:
    • Develop and implement training programs to ensure all employees have the necessary skills and knowledge to provide exceptional customer service and meet company standards.
    • Provide ongoing coaching and feedback to employees to improve performance and achieve sales goals.
  • Communication:
    • Develop and implement effective communication strategies to ensure all employees receive timely and accurate information.
    • Establish regular meetings with employees and management to discuss sales performance, customer feedback, and operational issues.
  • Organizing and Planning:
    • Evaluate and develop action plans to address site-specific needs and achieve desired objectives.
    • Manage and maintain all site files, manuals, and reports to ensure accurate and timely information.
  • Financial:
    • Analyze daily sales and expense information to identify trends and areas for improvement.
    • Develop and implement strategies to maximize sales and net profits, while maintaining a high level of customer satisfaction.
    Requirements:
    • Education: High school diploma or equivalent required.
    • Experience: 2+ years of retail management experience, preferably in a similar industry.
    • Skills: Excellent leadership and communication skills, ability to analyze data and make informed decisions, and a strong customer service focus.

Working Conditions:

This role requires working in a fast-paced retail environment, with occasional exposure to cold temperatures, noise, and physical demands. The ability to work independently and as part of a team is essential.

Equal Opportunity Employer:

Holiday Station Stores is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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