Guest Service Representative

4 days ago


Millington, Tennessee, United States Navy Exchange Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at the Navy Exchange. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless stay for our patrons.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues that may arise.
  • Manage front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Process payments, handle guest requests, and maintain a high level of customer satisfaction.
  • Communicate effectively with guests, colleagues, and management to ensure a smooth and enjoyable experience.
  • Utilize the Property Management System (PMS) to access guest information, retrieve reservation details, and make changes as needed.
  • Assist with group reservations, reconcile shift transactions, and maintain accurate records.
  • Respond to guest complaints, using judgment and understanding of policies and procedures to resolve issues.
  • Perform other duties as assigned, including maintaining a clean and safe lobby area, handling lost and found items, and assisting with laundry and supply distribution.
Requirements
  • One year of general office clerical experience, with a focus on customer service and communication.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Strong problem-solving skills, with a focus on resolving guest issues and concerns.
  • Proficiency in using the Property Management System (PMS) and other software applications.
  • Ability to work a variety of shifts, including weekends and holidays.
Preferred Qualifications
  • NEXCOM Hospitality Group (NHG) front desk certification.
  • Valid state driver's license, with the ability to travel to other lodging facilities as needed.


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