IoT Technical Support Professional

3 weeks ago


Reading, Pennsylvania, United States Insight Global Full time
Job Summary

We are seeking a skilled Technical Support Specialist to assist in the execution of our Connected Device strategy.

This role will be responsible for supporting the daily operations of our department and ensuring the effective communication of onboard devices.

Main Responsibilities
  • Ensure onboard devices are functioning correctly and communicating effectively.
  • Collaborate with other departments and locations to resolve device issues and facilitate repairs.
  • Identify and report any device-related problems to supervisors.
  • Resolve device discrepancies and ensure Tax Compliancy for connected devices.
  • Monitor partner connectivity performance and review open service requests for device repairs.
Requirements
  • A high school diploma or equivalent is required, with a Bachelor's degree preferred.
  • Excellent organizational skills and the ability to prioritize tasks effectively.
  • Experience with IoT devices and field systems, such as PartsNet, ServiceNet, and Rental, is preferred.
  • 2+ years of experience in the transportation industry, with a strong understanding of related processes.
  • Able to foster strong relationships with customers and prioritize multiple projects simultaneously.
  • Proficient in MS applications, including Word, Excel, and Outlook.
  • Strong communication skills, both written and verbal, are essential.
Benefits
  • Competitive hourly rate of $20.
  • Medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
  • Paid sick leave and other paid time off as provided by applicable law.
Physical Requirements

This role requires the ability to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines.

The associate may be required to stand, walk, and sit, and use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth.


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