Technical Operations Manager

4 weeks ago


Reading, Pennsylvania, United States Apis Services, Inc. Full time

Job Summary

The Technical Operations Manager is responsible for overseeing the IT Engineering team and other technical operations within our organization. This role requires strong leadership and technical skills to ensure the smooth running of computer systems within the limits of requirements, specifications, costs, and timelines.

Key Responsibilities

  • Supervise the implementation and maintenance of all internal and client computing needs.
  • Ensure all IT Service Level Agreements (SLAs) are met or exceeded.
  • Manage the workflow of team members, create schedules, and delegate tasks.
  • Assess the work performance of team members and identify areas for improvement.
  • Train and onboard new hires to ensure they understand their roles.
  • Set goals for team members and ensure they comply with company plans and vision.
  • Manage information technology and computer systems.
  • Plan, organize, control, and evaluate IT and electronic data operations.
  • Ensure security of data, network access, and backup systems.

Requirements
  • 7-10 years' experience as a systems and network engineer.
  • 2 years' experience in team management.
  • Advanced leadership and conflict management skills.
  • Proven professional experience and knowledge of industry best practices.
  • Ability to explain technical concepts in simple terms.
  • Knowledge of best computer security practices.
  • Excellent communication, problem-solving, and decision-making skills.

Working Conditions
This role requires working in a fast-paced environment and may involve working remotely or on-site as needed. The ideal candidate will be able to work independently and as part of a team to achieve company goals and objectives.

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