Call Center Quality Assurance Specialist
2 weeks ago
Job Summary
The Call Center Quality Specialist will drive accuracy and data integrity through regular Verification Quality reviews. This role offers a hybrid schedule after training, with a mix of in-office and remote work.
Key Responsibilities
- Perform Verification Quality reviews for all Verification Reviewers
- Manage the Verification Quality Support Teams Channel
- Handle Rebuttals
- Update Knowledge Articles
- Work on ad hoc projects/initiatives as needed
Requirements
- High School Diploma or equivalent
- Attention to detail
- 2+ years in document processing
- 1+ years in Avetta's Call Center (a plus)
- Experience in Salesforce and/or TalkDesk (a plus)
- Proficiency in Microsoft Office (Word, Excel, PPT, etc.)
About Avetta
Avetta is a leading provider of supply chain risk management solutions. As a member of our team, you will have the opportunity to work with a dynamic and growing company that is committed to excellence.
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