Support Technician

2 weeks ago


Beloit, Wisconsin, United States Oracle Full time
Job Summary

Oracle is seeking a highly skilled Support Technician to join our team. As a Support Technician, you will provide day-to-day technical support for end-user hardware and software needs and project-based support onsite.

Key Responsibilities
  • Provide routine technical support and maintenance for endpoints, printers, and network systems
  • Troubleshoot hardware and software issues and document resolution and support as needed
  • Install, configure, and update end-user desktop and laptop software with support as needed
  • Prioritize and escalate issues when appropriate
  • Use knowledge transfer forums to identify and resolve problems
  • Contribute to all phases of desktop support, including coordination, on-call rotation, monitoring, tracking, and resolution
Requirements
  • Strong technical skills and knowledge of hardware and software systems
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of Oracle products and services is a plus
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Short-term and long-term disability insurance
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Paid time off, including flexible vacation and 11 paid holidays
  • Paid sick leave and parental leave
  • Adoption assistance and employee stock purchase plan
About Us

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.


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