Shift Lead

4 weeks ago


Santa Rosa, California, United States Taco Bell Full time
Job Title: Shift Lead We are seeking a motivated and organized Shift Lead to join our team at Taco Bell. As a Shift Lead, you will be responsible for supporting the Restaurant Manager in running great shifts and ensuring excellent customer service. Responsibilities: * Execute the Manager-In-Charge Success Routine and ensure responsibilities under People, Customers, and Service are completed. * Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). * Ensure that all employees present a neat and clean appearance and wear company uniform. * Personally demonstrate the Customer needs are the highest priority. * Ensure food safety, quality, and accuracy of orders. * Resolve customer complaints quickly while maintaining positive customer relations. * Greets customers with a smile, is polite and pleasant when speaking with customers. * Works with urgency. * Works with management and fellow employees. * Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand. * Demonstrates a positive and enthusiastic attitude with co-workers. Attendance: * Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. * Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and Energy: * Takes action without being told, goes beyond what is simply required and maintains a high activity level. Developing People: * Provide regular feedback to the Restaurant Manager on the performance of Team Members. * Provide ongoing constructive and complimentary feedback to Team Members. * Actively participates in the training of Team Members. * Handle conflicts constructively and works with Restaurant Manager to achieve resolution. Act Like an Owner: * Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. * Oversee proper product preparation, rotation, portioning, cooking and holding times. * Assist Restaurant Manager with facility maintenance and ensure health and safety standards are followed at all times. * Perform other duties as required by manager. Job Requirements and Essential Functions: * Strong preference for internal promotion from Hourly Champion position. * Must be at least 18 years old. * Must pass background check criteria and drug test. * Must have reliable transportation. * Able to do basic business math. * Able to stock shelves and coolers. * Able to oversee and manage subordinate employees and provide direction. * Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin. * Able to clean the parking lot and grounds surrounding the restaurant. * Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
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