Guest Service Agent

3 weeks ago


Santa Ynez, California, United States Chumash Enterprises Full time

Overview:

Conducts the business of the hotel's front office, including guest service, record keeping, telephone operations, guest transportation, reservations, and other related activities. Ensures overall property appearance and cleanliness are at optimal levels.

Responsibilities:
  • Responsible for all front desk operations including but not limited to, greeting guests, using proper phone etiquette and message handling procedures, taking room reservations, responding to inquiries, preparing confirmation letters, and responding to brochure, newspaper delivery, and special requests.
  • Provides excellent guest service to Team Members and guests.
  • Interprets hotel policies accurately and graciously to guest.
  • Focuses on daily arrivals and departure process including registering guests, assigning rooms, and checking out of guest.
  • Communicates with Bell Attendants and Housekeeping Team Members on everyday arrivals, departures, special requests, and updated room status reports.
  • Monitors guest needs and responds to all guest requests.
  • Provides an accurate accounting of guest bills.
  • Understands and adheres to proper credit, cash handling policies and procedures.
  • Maintains familiarity with room location, room type, rates, and packages.
  • Stays abreast of daily activities and meetings taking place in the hotel and casino.
  • Addresses guest questions and assists with guest concerns with objectivity and graciousness.
  • Performs office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting, and filing all charges to guest master and city ledger accounts, and computer data entry.
  • Maintains workstations and common areas, ensuring cleanliness, presentation, and readiness for guests.
  • Promotes and uses suggestive selling techniques to sell all areas including hotel, spa, retail shops, restaurants, casino, and special events.
  • Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
  • Performs other duties as assigned.
Qualifications:
  • High School Diploma or GED Certificate.
  • One year of experience in hotel front desk operations or related guest service experience.
  • Experience in a luxury hotel environment preferred.
  • Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
  • Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.
  • Quality Orientation: Setting high standards regarding his/her work and working environment and acting; accordingly, developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
  • Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Location:
3400 Highway 246

Minimum Pay Rate:
$23.00 per hour

Maximum Pay Rate:
$25.25 per hour

  • Santa Ynez, California, United States Chumash Enterprises Full time

    Overview Conducts the business of the hotel's front office, including guest service, record keeping, telephone operations, guest transportation, reservations, and other related activities. Ensures overall property appearance and cleanliness are at optimal levels. ResponsibilitiesResponsible for all front desk operations including but not limited to, greeting...


  • Santa Ynez, California, United States Chumash Enterprises Full time

    Overview: The Guest Service Supervisor is responsible for directing and supervising the operational activities of the hotel within hotel guidelines to provide guests with exceptional guest service. Promotes the maximum use of hotel facilities and coordinates the activities of various meetings, groups, concerts, and special events. Responsibilities: Provides...

  • Guest Service Agent

    3 weeks ago


    Santa Barbara, California, United States Belmond Full time

    El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa...


  • Santa Ynez, California, United States Chumash Enterprises Full time

    Job SummaryThis role is responsible for providing exceptional guest services as a Valet and Information Desk Attendant at Chumash Enterprises. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer service.Key ResponsibilitiesDispatches Valet Drivers to retrieve guest vehicles...

  • Guest Service Agent

    3 weeks ago


    Santa Barbara, California, United States Kimpton Hotels & Restaurants Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...


  • Santa Rosa, California, United States Tharaldson Hospitality Full time

    Key Responsibilities:The Guest Service Agent/Front Desk Agent will be responsible for a range of tasks, including greeting and registering guests, assigning rooms, and processing payments. They will also handle guest requests, respond to complaints, and provide accurate information about hotel services and amenities. Additionally, the agent will maintain...


  • Santa Barbara, California, United States Kimpton Hotels & Restaurants Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here.Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and...


  • Santa Barbara, California, United States Kimpton Hotels & Restaurants Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...


  • Santa Cruz, California, United States HYATT Hotels Full time

    Hyatt Hotels - 407 Broadway Avenue [Front Desk Agent / Concierge] As a Guest Service Team Member at Hyatt Hotels, you'll: Greet guests upon arrival with a genuine smile and warm welcome; Be responsible for delivering exceptional guest service, problem solving, and ensuring guest satisfaction; Perform check-in and check-out transactions for guests, utilizing...


  • Santa Ynez, California, United States Chumash Enterprises Full time

    Role OverviewThe Valet and Information Desk Attendant is a critical member of our front-of-house team, responsible for delivering exceptional guest experiences and ensuring that our resort operates smoothly. This role requires a highly organized and detail-oriented individual who can multitask effectively and maintain a positive attitude in a fast-paced...


  • Santa Ynez, California, United States Chumash Enterprises Full time

    About UsChumash Enterprises is a leading provider of hospitality services, committed to delivering exceptional experiences to our guests. We are proud of our reputation for quality, innovation, and community involvement.


  • Santa Barbara, California, United States Azul Hospitality Full time

    Job DescriptionThe Front Desk Supervisor is a critical role within our hotel operations team. As a supervisor, you will be responsible for leading a team of front desk agents and ensuring that all guests receive exceptional service.Main Responsibilities:Leading a team of front desk agents to achieve high levels of customer satisfaction.Ensuring that all...

  • Front Desk Agent

    6 days ago


    Santa Barbara, California, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hotel Milo [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Bus Person

    2 weeks ago


    Santa Ynez, California, United States Chumash Enterprises Full time

    Overview: The Bus Person is responsible for cleaning, clearing, and setting tables in the dining area and lounge. Responsibilities: Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards. Removes soiled dishes, cups, glassware, and silverware from dining...


  • Santa Ynez, California, United States Chumash Enterprises Full time

    Overview: The Bus Person, Sports Bar is responsible for cleaning, clearing, and setting tables in the dining area and lounge. Responsibilities: Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards. Removes soiled dishes, cups, glassware, and silverware...


  • Santa Clara, California, United States California's Great America Full time

    Are you passionate about delivering exceptional guest service?About the RoleWe're looking for a Call Center Support Agent to join our team at California's Great America!ResponsibilitiesRespond to guest calls and emails in a timely and professional manner.Resolve guest complaints and concerns in a fair and courteous way.Work collaboratively with other...


  • Santa Barbara, California, United States Belmond Full time

    Join Our Team:We are seeking a highly skilled individual to fill the role of Guest Services Executive. As a member of our team, you will have the opportunity to make a real difference in the lives of our guests and help us maintain our reputation as one of the leading luxury hotels in the world.Your Role:You will be responsible for overseeing the guest...


  • Santa Clara, California, United States California's Great America Full time

    About California's Great AmericaAs one of the largest theme parks on the West Coast, California's Great America offers an unparalleled entertainment experience. From thrill rides and water attractions to live shows and character meet-and-greets, we have something for every age and interest.Job DescriptionWe are looking for passionate and dedicated...


  • Santa Clara, California, United States California's Great America Full time

    Are you looking for a challenging and rewarding career in guest services?Consider joining our team at California's Great America as a Guest Services Representative!As a Guest Services Representative, you'll be responsible for providing exceptional customer service to our guests, resolving issues, and promoting our brand values.You'll also have opportunities...


  • Santa Barbara, California, United States Kimpton Hotels & Restaurants Full time

    **Requirements**To be successful as a Guest Service Agent at Kimpton Hotels & Restaurants, you'll need to possess the following skills and qualifications:High school diploma or general education degree (GED) requiredPrevious experience in a Front Desk or customer-facing role preferredKnowledgeable of immediate area, services, attractions, and eventsFlexible...