Customer Experience Associate
7 days ago
We are seeking an experienced Customer Service Representative to join our team at Helix Resources LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and effective support.
About the Role
In this role, you will be responsible for responding to customer inquiries, resolving issues, and providing product information in a timely and professional manner. You will also be expected to maintain accurate records, collaborate with internal teams, and participate in ongoing training and development to improve your skills and knowledge.
Key Responsibilities
• Respond to customer inquiries and resolve issues via phone, email, and in-person interactions
• Provide product information and support to customers
• Maintain accurate records and reports
• Collaborate with internal teams to address customer needs
• Participate in ongoing training and development to improve skills and knowledge
Requirements
• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Basic computer skills and proficiency in software applications
• Physical ability to sit for long periods and perform tasks that require manual dexterity
Compensation and Benefits
We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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