Member Services Representative
4 days ago
We are seeking a motivated Member Services Representative to join our team at Planet Fitness Inc. This is a full-time position that offers a unique opportunity to make a difference in people's lives by providing exceptional customer service and creating a positive experience for members and guests.
About the Role
As a Member Services Representative, you will be responsible for greeting members and guests, answering phone calls, checking members in, and assisting with various tasks related to membership sales, customer service, and club maintenance. You will also play a key role in maintaining a clean and welcoming environment for our members and guests.
Responsibilities
* Provide exceptional customer service to members and guests, ensuring a positive experience at every interaction
* Answer phone calls and respond to inquiries in a timely and professional manner
* Check members in, process membership sales, and assist with new member sign-ups
* Maintain accurate records and perform administrative tasks as needed
* Assist with club maintenance, including cleaning and upkeep of facilities and equipment
* Work collaboratively with colleagues to achieve team goals and objectives
Requirements
* High school diploma or equivalent required
* Prior customer service experience preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Physical ability to stand, walk, and lift moderate weights (up to 50lbs)
Benefits
* Competitive salary: $45,000 per year
* Medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career advancement and professional growth
* A fun and dynamic work environment with a supportive team
Why Choose Planet Fitness?
* Contribute to creating a healthier planet by helping people achieve their fitness goals
* Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service
* Enjoy a comprehensive benefits package and opportunities for career advancement
* Be part of a company that values diversity, equity, and inclusion
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