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Client Intake Coordinator

2 months ago

Jacksonville, Florida, United States Farah & Farah, P.A. Full time

Position Overview:

We are looking for a meticulous and compassionate Intake Call Center Representative to become a vital part of our organization. In this role, you will serve as the initial contact for individuals seeking legal guidance. Your main duty will be to conduct preliminary intake interviews via phone, collect critical information regarding their legal matters, and evaluate the potential of their cases. The ideal candidate will demonstrate outstanding communication abilities, a caring attitude, and the capacity to manage sensitive information with confidentiality and professionalism.

This is a PART TIME position with WEEKEND SHIFTS, requiring availability from 8 PM to 8 AM on Saturdays and Sundays.

Key Responsibilities:

  • Punctually report for scheduled shifts, ensuring your phone is ready to receive calls.
  • Uphold the dignity and confidentiality of clients.
  • Accurately enter data and type information into various databases.
  • Exhibit a keen attention to detail.
  • Efficiently process documentation for new clients in line with established protocols.
  • Politely and professionally gather essential information from new clients through interviews.
  • Manage and filter inquiry calls and emails from prospective clients.
  • Collect relevant data to facilitate client admissions.
  • Ensure all intake forms are correctly completed and signed.
  • Engage constructively with team members to minimize conflicts and enhance issue resolution.
  • Adhere to protocols outlined in departmental communications, both verbal and written.
  • Comply with standards set by the Florida Bar Association.

Qualifications:

  • A minimum of 2 years of experience in customer service, sales, or hospitality is preferred.
  • Demonstrated ability to empathize with clients.
  • Experience in a high-volume, fast-paced environment.
  • Proficient in verbal and written English communication.

Benefits:

  • Benefits are not provided for part-time employees.

Work Schedule:

  • 12-hour shifts.
  • Night shifts.
  • Weekends only.
  • Remote work option available.

Equal Opportunity Statement:

Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.