Automotive A/V Installation Supervisor

2 weeks ago


Harrisonburg, Virginia, United States Crutchfield Full time

Company Overview:

At Crutchfield, we pride ourselves on fostering a culture that empowers our employees while delivering exceptional service to our clientele. As a recognized national online retailer and a family-owned business rooted in Virginia, we are passionate about consumer electronics and committed to our community.

Position Summary:

We are seeking an experienced Automotive A/V Installation Supervisor to lead our installation operations for 12-volt products in customer vehicles. This role demands a blend of technical proficiency, leadership capabilities, and outstanding customer service skills. The ideal candidate will possess extensive knowledge of 12-volt systems, exhibit strong project management skills, and demonstrate a commitment to providing superior service.

Key Responsibilities:

  • Oversee the installation of various 12-volt accessories, including audio/video source units, replacement speakers, amplifiers, integration devices, safety systems, and remote-start/security systems.
  • Ensure quality workmanship and compliance with safety standards throughout the installation process.
  • Lead and mentor a team of skilled installation technicians, providing training and support to enhance their performance.
  • Establish and uphold quality control measures to guarantee installations meet company standards and customer satisfaction.
  • Engage with customers to assess their needs, offer product suggestions, and resolve any installation-related concerns.
  • Collaborate with the inventory team to maintain the availability of essential installation materials and products.
  • Identify and implement opportunities for process enhancement, cost efficiency, and improved customer satisfaction.

Qualifications:

  • Demonstrated experience in managing installation teams, preferably within the automotive or 12-volt sector.
  • Comprehensive understanding of 12-volt systems and automotive electronics.
  • Advanced skills in fiberglass and woodworking fabrication are advantageous.
  • Strong leadership and team management abilities.
  • Exceptional communication and customer service skills.
  • Detail-oriented and organized.
  • Effective problem-solving and decision-making capabilities.
  • Ability to thrive in a fast-paced environment.
  • A valid driver's license with a satisfactory driving record.

We offer a competitive compensation package, including health and dental insurance options, a comprehensive wellness program, tuition reimbursement, and discounts on our products. Relocation assistance may be available for the right candidate.

Crutchfield is an equal opportunity employer, welcoming applications from all qualified individuals regardless of race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status, or age.



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