Food Service Operations Manager

2 weeks ago


Hiawassee, Georgia, United States Dunkin' Full time

Overview: The Food Service Operations Manager is pivotal in cultivating a dedicated team that delivers outstanding customer experiences while driving profitable sales. This role encompasses the comprehensive management of the dining establishment in alignment with Dunkin's esteemed standards.

Key Responsibilities:

Team Development: Foster a collaborative atmosphere by promoting respect, providing constructive feedback, recognizing team achievements, addressing employee concerns, and ensuring effective communication. Recruit, train, and nurture the right talent while strategically planning staffing levels to meet both customer and business demands. Commit to continuous learning and share knowledge to facilitate the growth of others. Hold oneself and the team accountable for responsibilities and outcomes.

Operational Excellence: Prioritize guest satisfaction by exemplifying exceptional service standards. Lead by example to instill a sense of urgency in meeting guest needs. Ensure adherence to brand standards and operational systems. Empower the team to devise solutions that enhance business performance. Complete all mandatory training, including food safety certifications.

Financial Performance: Propel sales through the proficient execution of operational standards and marketing strategies. Delegate and oversee processes to manage labor and food costs effectively. Safeguard the well-being of both team members and guests by emphasizing preventative maintenance and cleanliness. Assess the operational environment and business metrics to pinpoint opportunities, collaborating with the team to establish and achieve objectives. Adhere to all relevant policies and guidelines.

Qualifications:

Essential Skills:

+ Proficient verbal and written communication skills (English)

+ Strong mathematical and financial acumen

+ Experience in restaurant, retail, or supervisory roles

+ Minimum age of 18 (where applicable)

+ High school diploma or equivalent

Core Competencies:

+ Guest Focus: Anticipate and exceed guest expectations.

+ Results Orientation: Set ambitious targets and fulfill commitments.

+ Analytical Problem Solving: Make informed decisions based on data and experience.

+ Team Building: Place the right individuals in suitable roles, empowering them to make decisions and celebrate collective success.

+ Conflict Resolution: Utilize interpersonal skills to address challenges and resolve conflicts constructively.

+ Mentorship: Provide candid feedback and actively support team members in achieving their personal and professional aspirations.



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