Customer Service Representative

2 months ago

Hiawassee, Georgia, United States United Community Bank Full time

Job Summary

United Community Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional service to meet customers and prospective customers' banking needs.

Key Responsibilities

  • Provide account guidance, including suggestions and other necessary information to customers.
  • Ensure all accounts are opened in accordance with established policies and procedures, records are maintained accurately, and accounts are entered on the bank's computer system.
  • Maintain a thorough knowledge of all banking products and services.
  • Actively sell products and services based on United's needs-based approach.
  • Utilize tact and professionalism to resolve customer complaints.
  • Open and maintain deposit accounts such as Individual Retirement Accounts and Certificates of Deposit.
  • May be responsible for ordering job-related supplies.
  • Answer customer inquiries.
  • Assist other staff in serving customers, answering telephones and performing other duties as necessary.
  • Fulfill other duties as assigned by management.

Requirements

  • High School diploma or equivalent.
  • Successful completion of in-house training program.
  • Interpersonal skills necessary to relate to and empathize with others.
  • Good oral and written communication skills, as well as good selling skills.
  • Experience in sales preferred.
  • Ability to maintain a friendly, cheerful, and courteous demeanor throughout the workday.
  • Ability to operate bank software programs.
  • Operation of standard office equipment.
  • Proficient keyboarding skills.
  • Thorough knowledge of financial institution products and services.

Work Environment

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

Equal Opportunity Employer

United Community Bank is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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