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Food Service Operations Manager

2 months ago

Hiawassee, Georgia, United States Dunkin' Full time

Overview: The Restaurant Manager is pivotal in cultivating a dedicated team that delivers exceptional guest experiences while driving profitable sales. This role encompasses the comprehensive management of the restaurant in alignment with Dunkin' standards.

Key Responsibilities:

Team Development: Foster a collaborative environment by promoting respect, providing constructive feedback, recognizing achievements, addressing employee concerns, and ensuring effective communication. Recruit, train, and nurture the right talent while strategically planning staffing levels to meet both guest and business requirements. Commit to continuous learning and share knowledge to support team growth. Hold oneself and the team accountable for their responsibilities and outcomes.

Operational Excellence: Prioritize guest satisfaction by exemplifying outstanding service. Lead by example to create a culture of urgency in meeting guest needs. Ensure adherence to brand standards and operational systems. Empower the team to devise solutions that enhance business performance. Complete all necessary training, including ServSafe certification.

Financial Performance: Propel sales through the effective implementation of restaurant standards and marketing strategies. Delegate responsibilities and lead initiatives to manage labor costs, food expenses, and cash flow. Safeguard the well-being of both team members and guests by focusing on preventive maintenance and cleanliness. Analyze the restaurant's environment and performance metrics to identify opportunities for improvement and collaborate with the team to establish and achieve goals. Adhere to all relevant policies and procedures.

Qualifications:

Essential Skills:

  • Effective verbal and written communication skills in English
  • Proficiency in mathematics and financial management
  • Experience in restaurant, retail, or supervisory roles
  • Minimum age of 18 years (where applicable)
  • High school diploma or equivalent

Core Competencies:

  • Guest Focus: Anticipate and understand guest needs to exceed expectations.
  • Results Orientation: Set ambitious targets and fulfill commitments.
  • Analytical Problem Solving: Make informed decisions based on analysis and experience.
  • Team Building: Place the right individuals in suitable roles, empowering them to make decisions and celebrate collective success.
  • Conflict Resolution: Utilize interpersonal skills to address challenging issues and resolve conflicts constructively.
  • Mentorship: Provide candid feedback to team members, actively coaching and supporting their personal and professional development.