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Commercial Lines Manager
2 months ago
USI Insurance Services is seeking a highly skilled Commercial Lines Manager to lead our Commercial Lines Department. As a key member of our team, you will be responsible for managing the operational activities of the department to achieve profitability and ensure consistent standards of sales, service, and professionalism.
Key Responsibilities- Manage department staff, including hiring, training, career development, performance reviews, and performance improvement plans.
- Establish education and career paths for all Commercial Lines staff.
- Review account retention with Account Managers and ensure adherence to retention goals.
- Promote account rounding and cross-sell/referral opportunities.
- Conduct effective performance reviews and aid in setting measurable goals.
- Work with OpCo President and/or COO to ensure compliance with profit and growth objectives.
- Act as liaison between Commercial staff and insurance company personnel.
- Conduct monthly renewal meetings with all Commercial Account Managers and production staff.
- Participate in presentations to prospects and clients, as necessary.
- Provide technical expertise in coordinating the inside service of new and existing clients.
- Contribute information and ideas during strategy meetings.
- Ensure team members are addressing renewals in a timely manner.
- Monitor adherence to service standards through Key Performance Indicator (KPI) reporting.
- Produce and monitor various monthly reports.
- College degree preferred, but not required.
- In-depth knowledge of agency management system functionality, workflow procedures, underwriting, sales, and service processes.
- Must hold state Property & Casualty insurance license or willing to obtain one within an agreed-upon timeframe.
- Hold an industry designation such as ARM, CIC, CPCU, or expected to further industry knowledge through courses.
- Ability to plan and instruct staff members on information appropriate to their job responsibilities.
- Ability to handle difficult behavior and conflict and bring to a timely resolution.
- Ability to creatively and proactively problem solve.
To apply, please submit your resume to the designated contact person.
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