Field Operations Director
13 hours ago
{"h1": "Job Title: Field Operations Manager", "h2": "Job Summary", "p": "We are seeking a highly skilled Field Operations Manager to join our team at Gladus LLC. As a key member of our operations team, you will be responsible for managing our field sales and support teams, as well as developing operational and customer support services.
Key Responsibilities:
* Manage the existing network of clients, identify new partners, suppliers, and distributors, and negotiate business and technical terms.
* Cultivate relationships with key players and platform holders in the technology and manufacturing industries.
* Be responsible for deal pipeline by identifying opportunities that support strategic business priorities with business partners and suppliers.
* Prioritize and monitor expenditures to ensure operational stability of implemented businesses.
* Direct the installation, regular service, and technical maintenance of applicable product hardware and software.
* Research industrial and commercial processes improvement opportunities and provide estimations of the general potential of the company.
* Regular review, control, and improvement of existing and newly set-up accounts (small local businesses).
* Coordination and regular audit of technical and collector services teams, establishing KPI and monitoring progress on agreed objectives.
* Regular location visits, audits for service and marketing compliance.
* Data analysis of the financial accounts and locations performance, preparation of periodical performance reports to the stakeholders and management team.
* Hiring, subject and field training, and line-management of the new and current field staff, making sure they follow the company procedures and are accountable for the work done.
* Answering the customer support phone line and chat enquiries, acting as an escalation point for customer complaints.
* Logging all the account audit results and notes into company CRM system.
* Warehouse stock purchasing control.
Requirements:
* Your own car and clean valid Driver License (work related gas and parking compensated).
* Confidence and experience in building and maintaining relationship with business owners and managers at the locations.
* Proven track record in training and managing technical support and client services teams as well as field sales representatives.
* Strong technical background, experience in using CRM and other mobile applications to increase the transparency of the service.
* Bilingual in Hindu and/or Russian languages preferred.
Why Gladus LLC?
* Competitive salary + KPI bonus structure
* Career Advancement
* Health Benefits (HRA)
* 100% Travel Reimbursement (gas, parking, tolls)
* Paid Time Off (PTO) and Paid Holidays
* Casual environment focused on teamwork
* Extensive industry and technology training
Equal Opportunity Employer
Gladus LLC is an equal opportunity employer that does not discriminate. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws.
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