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Field Operations Supervisor

2 months ago

Louisville, Kentucky, United States RepairSmith, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Operations Director to join our team at RepairSmith, Inc. as the Service Delivery Manager for our Automotive Service startup. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our field service team, ensuring that our strategic vision is executed in a highly efficient, measurable, and scalable manner.

Key Responsibilities
  • Operational Planning and Execution: Develop and implement operational plans to meet regional objectives, including productivity requirements and market coverage optimization.
  • Team Management: Lead and manage a high-performing service delivery team, including technicians, service advisors, and fleet designated managers.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and customer satisfaction.
  • Collaboration and Communication: Collaborate with cross-functional teams, including sales, marketing, and customer service, to ensure alignment and effective communication.
  • Customer Focus: Ensure that customer needs are met and exceeded through effective service delivery and issue resolution.
Requirements
  • Education: Bachelor's degree from an accredited college or university.
  • Experience: 5+ years of experience in operations management, process design, and execution across various teams and regions.
  • Industry Experience: Experience in the automotive, mobility, home services, or delivery-related business.
  • Leadership Skills: Proven ability to lead and manage high-performing teams, with a focus on employee development and engagement.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with cross-functional teams and customers.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Environment: Collaborative and dynamic work environment, with a focus on teamwork and employee engagement.