Current jobs related to Software Support Specialist - Schenectady, New York - Transfinder

  • Software Training Specialist

    4 weeks ago

    Schenectady, New York, United States Proctors Group Full time

    Job SummaryThe Software Training Specialist at Proctors Collaborative is responsible for ensuring proper and thorough training in all utilized software during the onboarding process. This role requires a proficient and consistent continuum of training to support the daily operations of the organization.Key ResponsibilitiesDevelop and implement strategic...

  • Desktop Support Specialist

    4 weeks ago

    Schenectady, New York, United States AA2IT Full time

    Job Summary:AA2IT is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to end users in-person at the customer's site. This role requires excellent communication skills, a strong understanding of computer hardware and software, and the ability to work...

  • Senior Software Engineer

    4 weeks ago

    Schenectady, New York, United States MVP Health Care Full time

    Senior Software Engineer - Production SupportMVP Health Care is seeking a Senior Software Engineer to join our team. As a key member of our production support team, you will be responsible for resolving issues across our digital platforms. You will participate in Scrum/Agile activities, perform code reviews, and provide technical guidance to team members. If...

  • Pharmacy Support Specialist

    2 weeks ago

    Schenectady, New York, United States Ellis Medicine Full time

    Job SummaryEarn a competitive salary of $18.33-26.58/hour as a Pharmacy Support Specialist at Ellis Medicine, where you will play a vital role in assisting pharmacists with their professional duties. As a key member of our healthcare team, you will perform a range of responsibilities, including assisting in the dispensing of medications, operating automated...

  • Caregiver Support Specialist

    1 month ago

    Schenectady, New York, United States Salvation Army USA Full time

    Job Summary: We are seeking a dedicated and compassionate Caregiver Support Specialist to join our team at The Salvation Army USA. In this role, you will provide essential support and care to our residents, ensuring their basic needs are met and their living environment is warm and safe.Key Responsibilities:Provide support, information, and referral to...

  • Human Resources Specialist

    4 weeks ago

    Schenectady, New York, United States Air National Guard Units Full time

    Job SummaryThis is a National Guard Title 5 Excepted Service Position. The Human Resources Specialist will administer and direct the Group Commander's Support Staff functions to ensure smooth day-to-day operations. The position requires specialized experience and fundamental knowledge of military human resources policies, rules, guidelines, and instructions....

  • Senior Software Engineer

    4 weeks ago

    Schenectady, New York, United States gonzer Full time

    Software Architect RoleAt Gonzer Associates, we are seeking a highly skilled Software Architect to lead the development of complex multi-tiered applications. The ideal candidate will have a strong background in designing, developing, and implementing software solutions using PowerApps, SQL Server, and other technologies.Key Responsibilities: Meet with...

  • Computer Support Specialist Part-Time

    4 weeks ago

    Schenectady, New York, United States Community Care Physicians Full time

    Job Summary: We are seeking a skilled Patient Support Specialist to join our team at Community Care Physicians. As a key member of our staff, you will be responsible for providing exceptional customer service to our patients and their families.Key Responsibilities:Greet and check in patients upon arrivalProcess incoming telephone calls and messages according...

  • Sales Operations Specialist

    4 weeks ago

    Schenectady, New York, United States SI Group Full time

    We strive to create a dynamic work environment where each employee is empowered to drive business growth with a commitment to safety and compliance.As a Sales Support Specialist at SI Group, you will play a vital role in the efficiency and success of our sales operations.You will be responsible for providing essential support in areas such as pricing,...

  • Advancement Information Services Specialist

    4 weeks ago

    Schenectady, New York, United States Union College Full time

    Job SummaryThe Advancement Information Services Specialist plays a critical role in maintaining accurate and up-to-date information related to fundraising and constituent data within the College Relations department. This position focuses on managing and ensuring data integrity, generating reports, and supporting fundraising efforts.Key...

  • Support Specialist

    4 weeks ago

    Schenectady, New York, United States Wyndy LLC Full time

    Nearby Assistance RoleThis role involves providing support and help in various areas. At Wyndy LLC, we are seeking a reliable and compassionate individual to aid with daily tasks, offer emotional support, and ensure a safe and comfortable environment.Key ResponsibilitiesAiding with daily tasks and activitiesProviding emotional support and...

  • Quality Assurance Specialist

    4 weeks ago

    Schenectady, New York, United States Jupiter Bach Full time

    Job Summary:At Jupiter Bach, we are seeking a highly skilled Quality Assurance Specialist to join our dynamic team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our wind turbine products.Key Responsibilities:Perform quality inspections to monitor production compatibility vs. requirements and avoid internal and...

  • Quality Assurance Specialist

    4 weeks ago

    Schenectady, New York, United States Trustco Bank Full time

     OverviewTrustco Bank is seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality and compliance of loan processing activities, ensuring that our customers receive the best possible service.SalaryThe estimated salary for this position is $60,000 - $80,000 per year, depending on...

  • English Language Specialist

    4 weeks ago

    Schenectady, New York, United States The Community Builders, Inc. Full time

    About The Community Builders, Inc.The Community Builders, Inc. is a mission-driven organization dedicated to building and sustaining strong communities where people of all incomes can achieve their full potential.We are seeking a highly skilled and customer-focused English Language Specialist to join our team as a Resident Services Coordinator. In this role,...

  • Medical Coder Specialist

    3 weeks ago

    Schenectady, New York, United States Ellis Medicine Full time

    **Job Summary:**We are seeking a highly skilled Clinical Coding Specialist to join our team at Ellis Medicine. As a Clinical Coding Specialist, you will be responsible for managing charge entry and charge reconciliation for assigned physician practices.**Key Responsibilities:**Manage the charge entry and charge reconciliation process for assigned...

  • Ergonomic Specialist

    1 month ago

    Schenectady, New York, United States ATI Physical Therapy Full time

    Job SummaryErgonomic specialists at ATI Physical Therapy play a crucial role in identifying potential risks for musculoskeletal (MSK) injuries and developing strategic actions to mitigate these risks. This position focuses on helping workers with an integrated model of injury prevention and early intervention services.Responsibilities Perform, document, and...

  • Family Support Specialist

    4 weeks ago

    Schenectady, New York, United States Northern Rivers Family of Services Full time

    Job SummaryAs a Family Support Worker, you will play a vital role in the Short-Term Services Program, providing intensive case management services to families entering the Child Welfare System. Your goal will be to rapidly resolve concrete and referral needs, reducing the risk of families being referred to Long-term CPS.Working onsite with community-based...

  • Administrative Support Specialist

    1 month ago

    Schenectady, New York, United States Kelly Services Inc Full time

    Job Title: Administrative AssistantJob Summary:We are seeking an Administrative Assistant to join our team at Kelly Services Inc. The successful candidate will be responsible for providing administrative support and data entry services.Key Responsibilities:Provide administrative support to the teamEnter data into Excel and Smart SheetsSubmit documents to the...

  • Geriatric Nurse Specialist

    1 month ago

    Schenectady, New York, United States Favorite Healthcare Staffing Full time

    Job TitleGeriatric Nurse SpecialistWe are seeking an experienced Geriatric Nurse Specialist to join our team at Favorite Healthcare Staffing. As a Geriatric Nurse Specialist, you will work with patients in a geriatric setting, providing high-quality care and support. If you have a passion for working with older adults and a strong background in nursing, we...

  • Support Professional for Developmental Disabilities

    4 weeks ago

    Schenectady, New York, United States Schenectady ARC Full time

    Job Summary:Schenectady ARC is seeking a dedicated and compassionate Support Professional for Developmental Disabilities to join our team. As a Direct Support Specialist, you will work in a residential setting assisting individuals with developmental disabilities to achieve their personal goals and live fulfilling lives.Responsibilities:* Assist individuals...

Software Support Specialist

1 month ago

Schenectady, New York, United States Transfinder Full time
Job Description

This is a remote position that requires a highly technical individual to serve as the primary point of contact for clients experiencing technical difficulties.

The Software Support Specialist manages and resolves complex client technical challenges that result through the installation, implementation, and use of Transfinder's software platform.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to interact with internal teams, external clients, and stakeholders.

Key Responsibilities:

  • Analytical and Technical Problem Solving: Identify and resolve complex client issues by approaching an issue from multiple angles and testing possible solutions through a Quality Assurance (QA) or User Acceptance Testing (UAT) environment.
  • Technical and How to Support: Determine and resolve document functional issues, errors, and configuration changes within browser-based software applications.
  • Documentation and Bug Reproduction: Determine comprehensive steps to reproduce and annotate screenshots of discovered bugs for an efficient hand-off between departments.
  • Product Knowledge and Education: Stay current with the dynamic product suite that has quarterly releases of new features and products.
  • Internal Collaboration: Ensure client issues faced during onboarding are resolved efficiently and to completion in partnership with the Service department.

Requirements:

  • 2+ years of experience supporting Software as a Service (SaaS) products.
  • 2+ years of experience in a technical support position providing phone and screensharing based support to clients.
  • Thorough demonstrated knowledge of a variety of diagnostic tools including SQL, DevTools, Kibana, and Remote Desktop Protocol (RDP) applications.
  • Basic troubleshooting experience with Application Programming Interface (APIs), the Active Directory (AD) with Security Assertion Markup Language (SAML), and Single Sign-On (SSO).

Benefits:

  • Comprehensive Benefits: Health, dental, vision, 401(k), Paid Time Off (PTO) and more.

Salary: $60,000-$70,000