Hotel Operations Supervisor

12 hours ago


Garden Grove, California, United States Sonesta International Hotels Full time

Job Responsibilities

The Front Desk Supervisor plays a critical role in maintaining high levels of guest satisfaction and ensuring the smooth operation of our front desk functions. Key responsibilities include:

  • Supervising front desk staff and providing coaching and guidance as needed
  • Ensuring accurate processing of cash and credit transactions
  • Managing daily operations, including reservations and check-in/check-out processes
  • Providing exceptional customer service and resolving guest complaints in a timely and professional manner
  • Collaborating with other departments to ensure seamless guest experiences

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent required
  • Two years of previous hotel experience required
  • Previous background from the extended stay industry preferred
  • Ability to speak, read, and write fluent English; other languages beneficial
  • Professional verbal and written communication skills
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred
  • Experience with Microsoft Office and Opera systems required
  • Valid driver's license required

Benefits

We offer a competitive salary range of $19.50-$22.00 per hour, plus benefits, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.



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