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Donation Services Associate

2 months ago

Spokane, Washington, United States Goodwill Industries of the Inland Northwest Full time
Job Summary

Goodwill Industries of the Inland Northwest is seeking a highly motivated and detail-oriented Donation Services Associate to join our team. As a key member of our donation processing team, you will be responsible for providing exceptional customer service to donors, processing donations, and maintaining a clean and organized donation area.

Key Responsibilities
  • Customer Service: Greet donors at their vehicle, provide outstanding customer service, and thank donors for their donations.
  • Donation Processing: Assist in unloading acceptable donations in a timely and courteous manner, prepare records and reports as requested, and maintain accurate counts of donors.
  • Donation Area Maintenance: Keep the donation area neat, clean, and orderly, ensure donations are secure and properly sorted, and maintain equipment in good working order.
  • Communication: Call the supervisor at the beginning of each shift to report in and advise of the condition of the donation site and donor counts.
  • Teamwork: Assist in other areas of the store as needed and attend department, organization, and other meetings/training as required.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service or donation processing experience preferred.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and basic math skills.
  • Certifications: Must pass a background check and comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
Our Mission

Goodwill Industries of the Inland Northwest helps people build independence within the communities we serve.

Our Vision

We at Goodwill Industries of the Inland Northwest will be satisfied only when every person we serve has the opportunity to achieve his or her fullest potential as an individual, enriching our communities.

Our Values
  • Respect: We treat all people with dignity and respect, and we put people first.
  • Quality: We provide programs that are high quality, effective, and relevant to the changing needs of the communities we serve.
  • Responsibility: We continually strive to meet the highest ethical standards and honor our heritage by being socially, professionally, financially, and environmentally responsible.