Detail Oriented Patient Focused Customer Service Associate
6 days ago
Welcome to LMH Health, where we're passionate about delivering exceptional care and creating a workplace that's both fun and meaningful. We believe in fostering healthy people, healthy communities, and healthy futures, and we're committed to making a positive impact in our community. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to providing excellent patient experiences.
We're proud to offer flexible work-life harmony, competitive pay, and great advancement potential. Our team values diversity, equity, and inclusion, and we're an equal opportunity employer. Whether you're just starting your career or looking for a new challenge, we invite you to join our team and become part of something special.
Job Description
This role is responsible for handling patient inquiries via telephone or walk-ins, negotiating payment arrangements, and updating demographic information. If you have excellent communication skills, a strong attention to detail, and the ability to work well with diverse groups of individuals, we encourage you to apply. You'll have the opportunity to make a real difference in patients' lives and contribute to the success of our organization.
Key Responsibilities:
• Handle patient inquiries via telephone or walk-ins
• Negotiate payment arrangements and set up payment plans
• Update demographic information as directed by the customer
• Enter account notes indicating action taken on accounts
• Write referrals to other hospital departments to ascertain answers to patient inquiries
Requirements:
• High school diploma or equivalent required
• Two years of experience preferred
• Excellent customer service skills
• Proficient with Microsoft Office suite and database management
• Strong oral and written communication skills
• High attention to detail
• Ability to work well with diverse groups of individuals
Estimated Salary: $48,000 - $58,000 per year (dependent on location and experience)
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