Customer Service Representative

7 days ago


Lawrence, Kansas, United States Enterprise Call Center Full time
Job Description

We are seeking a skilled Customer Service Representative to join our Enterprise Call Center team. As a customer-focused professional, you will be responsible for providing exceptional service to our clients through various integrated platforms.

Key Responsibilities:
  • Manage high volumes of incoming calls and respond to customer inquiries in a timely and efficient manner.
  • Identify and assess customers' needs to achieve satisfaction and build sustainable relationships through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools and meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Requirements:
  • Excellent customer service abilities and track record of over-achieving quota.
  • Good phone etiquette and communication skills, with proficiency in English.
  • Familiarity with CRM systems and practices, as well as ability to multi-task, prioritize, and manage time effectively.

Additional Information:
Paid Training, Paid Time Off, Flexible Schedule, Wellness Resources, Telehealth Care Plan, Training & Development, Advancement Opportunities.

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