Customer Service Representative

1 week ago


Lawrence, Kansas, United States Tailwind Group Inc Full time

At Tailwind Group Inc, we are committed to creating and supporting a workplace culture that is versatile, innovative, and the best in our market. We strive for every team member to operate by our five core values—in doing so, they are affecting a positive change in their respective communities.

We would like you to be part of our dedicated team as a Customer Service Representative, where you will provide high-quality customer service to residents and administrative support to the office staff. Your role will also involve taking pride in the property and understanding that this position is critical to the reputation of the property.

Salary

The estimated salary for this position is $12 per hour plus bonus potential as well as a 15% monthly rent discount for current residents of the property.

This position requires someone who can model and cascade our five core values: Entrepreneurial, Versatile, Responsive, Innovative, and Integrity. As a successful candidate, you will demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.

Your responsibilities will include participating and assisting with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events. You will also respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.

Apart from these duties, you will assist with annual unit turnover and help execute move-in/move-out procedures. Additionally, you will complete administrative and Front Desk tasks and duties, ensuring accurate file documentation and assisting in the collection of required fees in accordance with company policy.

Required Skills and Qualifications
  • You should preferably live onsite and be currently enrolled at the University of Kansas or similar nearby institutions.
  • Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
  • Possess strong administrative, organization, and communication skills.
  • Demonstrate a high level of integrity and professionalism.
  • Be a self-motivated individual and excel at working in a team environment.
  • Ability to have a positive and innovative approach to problem-solving.
  • Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.


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