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Retail Operations Supervisor

2 months ago

Campbell, California, United States Staples Full time

Retail Operations Supervisor

Function: Retail Management

Type: Full-time

Permanent / Contract: Regular

Description

At Staples Connect, we prioritize our customers and community, empowering you to develop, grow, and excel. As a Retail Operations Supervisor (equivalent to Assistant Store Manager), you will play a vital role in fostering a collaborative and inclusive environment while leading a dynamic, team-oriented retail culture.

Your primary focus will be to enhance sales across our retail and technical services offerings, as well as our business-to-business network. You will guide your team to deliver exceptional customer service, assisting clients in finding the right products and providing comprehensive solutions.

Enjoy excellent benefits.

We offer a bonus plan, flexible full-time hours, weekly pay, and generous paid time off. Compensation will be determined based on qualifications and experience.

Our benefits package includes full medical coverage, a 401(k) plan with company matching, and additional perks such as associate store discounts and discounts on mobile plans and other retailers.

Key Responsibilities:

  • Provide strong leadership in community engagement, customer service, sales, and team development.
  • Ensure the store culture reflects Staples' values and commitment to the community.
  • Foster a consultative and customer-centric atmosphere for small business clients.
  • Lead and cultivate a high-performing team dedicated to outstanding service, consultative selling, and achieving sales targets.
  • Empower your team through teaching, coaching, and inspiration.
  • Build and maintain a network of repeat business customers, presenting them with tailored solutions.
  • Hold yourself and your team accountable for operational excellence.
  • Share responsibilities as the Manager on duty, overseeing total store operations and other assigned tasks.
  • Be adaptable to perform additional duties as required.

Qualifications:

Essential Skills and Experience:

  • Minimum of 2 years of experience leading a sales team in a retail or service environment.
  • Proven experience in a customer-centric, solutions-oriented setting.
  • Strong communication skills to engage with customers and understand their needs.
  • High School diploma or equivalent (Bachelor's Degree preferred).
  • Physical ability to lift/move materials in the 10-50 pound range, climb ladders, and stand/walk continuously.

Preferred Skills and Experience:

  • Experience utilizing financial metrics to monitor sales progress and drive profitability.
  • Ability to network and engage effectively with the community.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.