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Hearing Center Operations Manager
2 months ago
About Us
Audicus is a pioneering health technology firm located in New York City, dedicated to revolutionizing the hearing aid sector through an advanced telehealth platform. Our mission is to enhance the hearing care journey for both consumers and providers, having positively impacted the lives of tens of thousands.
Position Summary
We are in search of a skilled Retail Store Manager to join our dynamic team of passionate professionals. This role involves overseeing our Hearing Center situated within a major retail environment. As a 'player-coach', you will not only manage the center but also engage directly with customers, guiding them through our innovative hearing solutions to help them lead more connected and fulfilling lives. This position requires a consultative sales approach, emphasizing problem-solving, empathy, and resilience.
This opportunity is ideal for an enthusiastic, compassionate self-starter with experience in retail management and direct sales, who thrives on customer interaction and seeks to contribute significantly to a rapidly growing startup. Building relationships through various touchpoints and ensuring an outstanding customer experience are key aspects of this role.
Key Responsibilities
- Lead a team of 1-3 in-store sales associates to provide an engaging and effective sales experience, ensuring coverage throughout the week.
- Mentor and develop team members to achieve both individual and collective objectives.
- Maintain a welcoming, organized, and clean Hearing Center for customers.
- Advise senior management on potential investments to enhance the in-store experience and performance.
- Deliver an exceptional sales experience by effectively communicating our unique offerings and mission to customers.
- Formulate strategies to boost sales and improve conversion rates.
- Oversee customer pipelines and manage the entire sales process, including closing deals.
- Support customer acquisition and retention by guiding clients through their hearing journey.
- Provide a premier customer experience by becoming a knowledgeable resource on hearing aids and hearing health.
- Share insights with operations, sales, and marketing teams to identify challenges, inform decisions, and drive improvements.
- Offer basic customer support for inquiries or assistance needed by returning customers.
- Adapt to, learn, and develop new processes as necessary.
Why Join Us?
- Engage with cutting-edge technology and collaborative teams.
- Be part of a motivated, mission-driven, and supportive work environment.
- Experience significant growth potential.
- Contribute to improving access to quality hearing care for more individuals.
Compensation: $30-35/hr plus commission
Schedule: 30-40 hours per week (Full Time), with availability required on weekends.
Benefits: Comprehensive medical, dental, and vision coverage; 401K; telehealth services; commuter benefits; paid parental leave; flexible PTO; and paid sick leave.
We are committed to fostering a diverse and inclusive workforce. If you are excited about this position but do not meet all the qualifications, we encourage you to apply.
