Senior Fraud Protection Operations Manager

4 days ago


Gaithersburg, Maryland, United States Corporation Service Company Full time
Job Overview

The Senior Fraud Protection Operations Manager is a critical role within our Anti-Fraud team, overseeing global team members and driving strategic vision. This position is responsible for developing the strategic vision, objectives, and goals for Fraud protection in accordance with the CTO vision set forth for the business unit.

Key Responsibilities
  • Strategic Planning: Develop and implement the strategic vision for Fraud protection, aligning with the organization's overall security strategy.
  • Team Management: Oversee a global team of Fraud protection analysts and professionals, responsible for interviewing, hiring, training, and managing the Fraud protection staff.
  • Fraud Protection Incident Response: Ensure effective and actionable response to all Fraud protection security incidents, including detection, analysis, and takedowns.
  • Technology Management: Manage proprietary technologies used for Fraud protection, including security monitoring tools and DomainSec intelligence platform.
  • Policy and Procedure Development: Establish and enforce security policies, procedures, and guidelines for the Anti-Fraud operations, complying with regulatory requirements and industry best practices.
  • Collaboration and Communication: Collaborate with various teams within the organization, senior management, and stakeholders.
  • Client Communication: Meet with customers to discuss reporting, provide technical analysis, and handle onboarding and portal access.
  • Continuous Improvement: Continuously assess and improve Anti-Fraud capabilities, processes, and procedures, staying updated with the latest trends and developments in the Anti-Fraud ecosystem.

Requirements
  • Minimum five years of recent experience in 24/7 X 365 Anti-Fraud or Security Operation centers.
  • Bachelor's degree from an accredited college/university in a related field or equivalent experience.
  • Experience working in a large global organization.
  • 2+ years of prior leadership experience, preferably in the field of Anti-Fraud Protection.
  • Bilingual/Multilingual skills preferred.
  • Customer management software experience.
  • Technical background in Cyber Security.
  • Knowledge of Cyber Security threat vectors.
  • Risk Mitigation & Management.
  • Good knowledge of IT and Internet Technology.


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