Customer Service Representative

4 weeks ago


San Bernardino, California, United States WORLDWIDE LOGISTICS INC. Full time

Job Description

Worldwide Logistics, Inc. is seeking a Customer Service Representative to provide administrative and customer service support for a growing 3PL company. The ideal candidate will be responsible for executing allocations and adjustments for orders, printing pick tickets/labels, and providing customer support through email and phone communication.

Key Responsibilities:

  • Execute allocations and adjustments for orders as per request from clients and internal departments.
  • Print pick tickets/labels for tendered orders.
  • Provide customer support through email and phone communication.
  • Generate and provide inventory, shipping, and miscellaneous reports as required.
  • Routing and pre-routing of orders.
  • Learn charges for all accounts to be able to close out orders.
  • Updating the outbound log.
  • Advise on customer inventory and receipts.
  • Manage paperwork for all customer activity to facilitate proper routing and billing as needed.
  • Generate and utilize system reports.
  • Maintain a clean, neat, orderly, and safe work area.

Requirements:

Data entry skills, knowledge and experience of using a computer, warehouse management systems knowledge (WMS) is required, working knowledge of Windows Applications including Word, Office, Excel and Outlook, attention to detail and productivity are key, ability to read and apply written instructions from a manual, memos or short correspondence, strong organization skills and multi-tasking capabilities, ability to maintain an upbeat and positive attitude at all times, and the ability to create and maintain positive relationships with both external customers and internal departments.

What You'll Get in Return:

  • Competitive base salary.
  • Medical, dental and vision insurance for employees.
  • 401K Program to help you invest in your future.
  • Flexible vacation time to promote a healthy work-life balance.


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